- Exam Code: EX0-114
- Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
- Updated: Sep 05, 2026
- Q & A: 78 Questions and Answers
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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Exam Number: | EX0-114 |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | Lifetime |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Exam Price: | EUR 250-400 |
| Available Languages: | Spanish, Portuguese, Japanese, Chinese, English |
| Related Certifications: | ISO/IEC 20000 Foundation EXIN IT Service Management Foundation |
| Recommended Training: | EXIN Accredited Training Partners |
| Exam Registration: | EXIN Official Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or authorized test center |
| Pre Condition: | No formal prerequisites required; basic understanding of IT service management is recommended. |
| Official Syllabus URL: | https://www.exin.com |
| Section | Weight | Objectives |
|---|---|---|
| ISO/IEC 20000 Standard | 30% | - Standard structure and requirements
|
| Continual Improvement | 20% | - Performance measurement
|
| Service Management Processes | 25% | - Operational processes
|
| IT Service Management Principles | 25% | - Core concepts of IT service management
|
EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is an official certification exam from EXIN, identified by the exam code EX0-114. Pass it and you hold the IT Service Management Foundation Bridge based on ISO/IEC 20000 certification, which sits at the Foundation level. It also feeds into related credentials, including EXIN IT Service Management Foundation, ISO/IEC 20000 Foundation. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 40 questions within 90 minutes on the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 officially runs EUR 250-400, with 65% required to pass. Worth knowing before you book: retakes are billed at the same full EUR 250-400, so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No formal prerequisites required; basic understanding of IT service management is recommended.
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Online proctored or authorized test center.
EXIN lists the following recommended training for EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 78 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 blueprint spans 4 domains. The ones carrying the most weight include IT Service Management Principles (25%), ISO/IEC 20000 Standard (30%), and Service Management Processes (25%). The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Question 1
Which of the following activities in the Problem Management process is related to the Change Management process?
A. investigating a solution
B. classifying Problems
C. identifying Problems
D. correcting Problems
Question 2
What is an ISO/EC 20000 requirement relating to the service management plan?
A. It must include the documented procedures specified by the standard
B. It must be available in at least one hard copy and approved
C. It must include the scope of the organization's service management plan
D. It must never include any know-how of the organization
Question 3
What is the objective of a Management System?
A. to ensure that new services and changes to services will be deliverable and manageable at the agreed costand services quality
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to define, agree, record and manage levels of services
D. to provide the policies and the framework that is needed for the effective management and implementationof all IT services
Question 4
Which process is responsible for registering the relationships within the IT infrastructure?
A. Release Management
B. Asset Management
C. Change Management
D. Configuration Management
Question 5
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?
A. IT Service Continuity Management
B. Capacity Management Financial
C. Availability Management
D. Management for IT Services
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: B |
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