- Exam Code: ITSM20F
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
- Updated: Sep 02, 2026
- Q & A: 78 Questions and Answers
Skeptical buyers are our favorite kind. Actual4Dumps publishes a free demo of the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) questions so you can cross-examine the ITSM20F material yourself before spending a cent.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F / ITSM20F.EN |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Valid for life (no renewal required) |
| Available Languages: | Portuguese, Korean, Japanese, English, Spanish |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | No negative marking, Closed-book, Multiple-choice questions |
| Exam Price: | USD 180–280 (varies by region and delivery partner) |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Official Training Materials |
| Exam Registration: | EXIN Authorized Partners Official EXIN Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Topic 2: Service Management System (SMS) Requirements | 30% | - Operation, performance evaluation, and improvement
|
| Topic 3: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) is an official certification exam from EXIN, identified by the exam code ITSM20F. Pass it and you hold the IT Service Management Foundation based on ISO/IEC 20000:2018 certification, which sits at the Foundation level. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 40 questions within 60 minutes on the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) officially runs USD 180–280 (varies by region and delivery partner), with 65% (26 out of 40) required to pass. Worth knowing before you book: retakes are billed at the same full USD 180–280 (varies by region and delivery partner), so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No formal prerequisites; open to all interested professionals
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Online proctored or in-person at authorized test centers.
EXIN lists the following recommended training for EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 78 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) blueprint spans 3 domains. The ones carrying the most weight include Operation of the Service Management System (55%), Service Management System (SMS) Requirements (30%), and Introduction to IT Service Management (15%). The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Question 1
What is the objective of a Management System?
A. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
B. to define, agree, record and manage levels of services
C. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
D. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
Question 2
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.
What are these contracts called?
A. Operational Level Contracts
B. Underpinning Contracts
C. Service Contracts
D. Service Level Agreements (SLAs)
Question 3
Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?
A. An overview of all personal details per employee
B. A record of all future training courses for each employee
C. An overview of all possible training modules that match with competences
D. A chronological training record for each individual
Question 4
What is the difference between a process owner and a process manager?
A. a process owner is a director and a process manager is a manager
B. a process owner must have a Manager's Certificate and a process manager must have a Practitioner's certificate
C. a process owner will work directly with business leadership and the process manager only works within IT
D. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process
Question 5
What is a function of processes?
A. They complement descriptions of structural and organizational roles and responsibilities
B. They describe vertical and horizontal escalation options.
C. They represent a complete set of monitoring options.
D. They express the level of compliance with the requested quality characteristics.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: C |
Over 45368+ Satisfied Customers
The ITSM20F dump does an excellent job of covering all required objectives. I used the dump only and get a good score! All my thinks!
Perfect ITSM20F training braindump and worthy to buy for learning about ITSM20F exam. Nothing to complain. Just passed it!
I recommend you to do the two dumps ITSM20F & EX0-114 because I had questions from both of them and two passed. Good luck!
I passed the exam with 90% score. Thank you Actual4Dumps, I’ll recommend the resource to everyone in a similar situation.
The ITSM20F exam was not as easy as I expected. I failed before, so I had to try these ITSM20F practice questions. I passed this time, and I am so happy about it.
Passed my ITSM20F exam today with the help of pdf study guide by Actual4Dumps. I scored 91% marks in the first attempt, highly suggested to all.
I read all the ITSM questions and answers, and memorize all of them.
I cleared my ITSM20F exam a week back and now am trying to go for another certification. I will use only ITSM20F exam dumps for the future also as my experience with the ITSM20F exam preparation was positively and truly the best.
I have bought the ITSM20F online test engine, I think it is good to simulate the actual test. From the customizable test, I knew about my weakness and strenght about the ITSM20F, so I can cleared my exam easily.
I suggest the pdf question answers file by Actual4Dumps for the ITSM20F certification exam. Helps a lot in passing the exam with guaranteed good marks. I got 91% marks in the first attempt.
Even there were 2-3 new questions I still passed with a high score. Good ITSM20F exam questions material!
I have passed ITSM20F exam with your material.
I took my first ITSM20F exam in MAY and passed it. I was very pleased with this choice to buy the ITSM20F practice dumps. Wonderful!
Actual4Dumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
If you prepare for the exams using our Actual4Dumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Actual4Dumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.