EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) : ITSM20F日本語 valid dump

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A. サービスの正しいユーザーに請求できるようにするため
B. 経営陣に報告できるようにするため
C. 容量データベースに入力を提供します。
D. インシデントの反復発生を防止するため

Question 2

IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A. 可用性管理
B. 変更管理
C. ITサービスの財務管理
D. 問題管理

Question 3

サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?

A. そうしないと問題管理が機能しないためです。
B. これは IT サービス管理モデルの一部であるため
C. これは、インシデントをより迅速に解決できることを意味するためです。
D. これによりインシデントをより適切に追跡できるため

Question 4

ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A. 変更要求 (RFC)
B. サービスリクエスト
C. 既知のエラー
D. 回避策

Question 5

電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A. サービスデスク
B. セキュリティ管理
C. 変更管理
D. リリース管理

Solutions: