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HP Selling HP BSM Solutions Sample Questions:

1. Which customer challenge does BSM Network Management most specifically address?

A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) inability to detect the root-cause of an application problem
C) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
D) need to develop a multi-screen monitoring view of the cross-domain infrastructure

2. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) maintaining and monitoring the quality of services
B) performance test management
C) service desk management
D) incident ticket management

3. Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)

A) providing better asset management tracking
B) monitoring security breaches more effectively
C) improving customer and business satisfaction
D) guaranteeing that service desk tickets are prioritized
E) pre-empting problems before they cause an outage

4. What is the most correct value proposition for HP Software's BSM Application Performance management Solution?

A) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
B) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
D) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.

5. Which HP value statement will resonate with the persona involved in Network Management?

A) Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
B) Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
C) Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
D) Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.

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