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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
B) The batch job for recommendations has not been executed.
C) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

2. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Category, Severity
B) Title, Status, Problem Description
C) Title
D) Title, Category, Severity, Status
E) Title, Status

3. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C) DCS is a visual development tool for creating applications in VBCS.
D) VBCS is a visual development tool for creating applications in DCS.

4. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You must make the changes using the Page Composer tool.
B) You can generate tasks for the SR object from the workflow.
C) You can define the workflow to run when certain fields of the SR object are changed.
D) You will be required to code any new workflow actions in Groovy.
E) You can modify the workflow to update field values within the SR object.
F) You can send an e-mail notification to specified recipients.

5. Which two steps are needed to create a new business object in Digital Customer Service?

A) Assign the new business object to a page.
B) Assign the new business object to a new component.
C) Assign object access roles to an administrative user.
D) Map a Visual Builder Cloud Service business object to the object API.

Solutions: