- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Updated: Aug 29, 2026
- Q & A: 71 Questions and Answers
Ask anyone who has retaken the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam and they will tell you the second registration fee stings more than the first. Actual4Dumps exists to make your first 2M00001A attempt the only one, with 71 practice questions that leave little to chance.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Selling Avaya Contact Center Solutions for IP Office - APSS Online Test |
| Exam Number: | 2M00001A |
| Available Languages: | English |
| Passing Score: | Approximately 70%-75% |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Real Exam Qty: | 71 |
| Certificate Validity Period: | 3 years (typical Avaya APSS validity) |
| Exam Price: | $25-50 (varies by region and training partner) |
| Related Certifications: | Avaya Contact Center Solutions Avaya IP Office |
| Exam Duration: | 60-90 |
| Recommended Training: | Avaya IP Office Contact Center Training |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam via Avaya certification or partner platforms |
| Pre Condition: | No strict prerequisites, but familiarity with Avaya IP Office or basic telephony sales concepts is recommended. |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - IP Office integration with contact center modules
|
| Topic 2: Solution Components | - Avaya Contact Center Select features
|
| Topic 3: Selling Value Proposition | - Business benefits of Avaya Contact Center
|
| Topic 4: Avaya IP Office Contact Center Overview | - IP Office architecture and components
|
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test is an official certification exam from Avaya, identified by the exam code 2M00001A. Pass it and you hold the Avaya APSS certification, which sits at the Associate level. It also feeds into related credentials, including Avaya IP Office, Avaya Contact Center Solutions. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 71 questions within 60-90 on the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test officially runs $25-50 (varies by region and training partner), with Approximately 70%-75% required to pass. Worth knowing before you book: retakes are billed at the same full $25-50 (varies by region and training partner), so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No strict prerequisites, but familiarity with Avaya IP Office or basic telephony sales concepts is recommended.
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Online proctored exam via Avaya certification or partner platforms.
Avaya lists the following recommended training for Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 71 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test blueprint spans 4 domains. The ones carrying the most weight include Solution Components, Selling Value Proposition, and Avaya IP Office Contact Center Overview. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Question 1
Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)
A. Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
B. Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
C. Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.
D. Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.
Question 2
Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
A. They can be deployable in hours instead of days
B. They are priced for midsize businesses
C. They offer flexible deployments - using either a dedicated server or running within a virtualized environment
D. They offer callers an option to provide feedback at the end of their call
Question 3
Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)
A. Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
B. Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
C. Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D. Avaya always comes in with the lowest price tag for all their contact center solutions.
E. Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
Question 4
Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?
A. No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
B. Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
C. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
Question 5
True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.
A. False
B. True
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: B,C,D | Question 3 Answer: B,C,D,E | Question 4 Answer: B | Question 5 Answer: A |
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