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Salesforce Certified Business Analyst Sample Questions:

1. A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers.
The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

A) Assign a bug to the development team.
B) Assign the test case to another tester.
C) Attempt to reproduce the issue.

2. The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A) The project
B) The Sponsor
C) The Enterprise

3. Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?

A) Estimation
B) Defining the persona
C) Acceptance criteria

4. Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.
What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

A) Get written sign-off from all business stakeholders.
B) Conduct a final retrospective meeting with the project team.
C) Complete development on bugs discovered during this phase.

5. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

A) Test
B) Build
C) Plan

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