Salesforce Certified Agentforce Specialist (AI-201) : Agentforce-Specialist valid dump

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
Retrieve proprietary policy documents that are stored as PDFs.
Ensure responses are grounded in approved company data, not generic LLM knowledge.What should UC do first?

• A. Expand the AI agent ' s scope to search all Salesforce records.
• B. Set up an Agentforce Data Library for AI retrieval of policy documents.
• C. Add the files to the content, and then select the data library option.

Universal Containers is building an Agentforce Service Agent to handle order cancellations. The Agentforce Specialist needs to ensure that a critical "Check Cancellation Eligibility" action is executed deterministically on every relevant turn, without relying on the reasoning engine's discretion to choose the tool. During a code review, a junior developer asks why the Agentforce Specialist called the action using the run @actions.name command instead of simply listing the action under the reasoning.actions block.
What must the Agentforce Specialist explain regarding the difference between these two invocation methods?

• A. Listing an action under reasoning.actions makes it a subjective tool that the large language model (LLM) decides whether to call; calling it with the run command forces guaranteed execution every time.
• B. Both patterns execute the action on every turn automatically; the difference is purely syntactic, as the run command is simply the newer notation for Agent Script.
• C. The run command is only valid when nested inside reasoning.actions blocks to pass parameters; the Agentforce Specialist must list it under reasoning.actions for the large language model (LLM) to access it.

What is the main purpose of Prompt Builder?

• A. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
• B. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.
• C. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the " Save As " function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

• A. Manually add the hyperparameters to the new template.
• B. Use Model Playground to create a model configuration with the specified parameters.
• C. Revert to using the standard template without modifications.

Universal Containers (UC) plans to send one of three different emails to its customers based on the customer ' s lifetime value score and their market segment.
Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

• A. Predictive model
• B. Predictive model and generative model
• C. Generative model