- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Updated: Oct 10, 2026
- Q & A: 376 Questions and Answers
EXIN ITIL 4 Foundation : ITILFND_V4 valid dump
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Practices | 25% | - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. |
| Key Concepts of ITIL 4 | 15% | - Partners and suppliers - Organizations, people and culture - Information and technology - Value streams and processes |
| ITIL Service Value System | 25% | - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Continual Improvement |
| ITIL Guiding Principles | 15% | - Focus on value - Keep it simple and practical - Start where you are - Think and work holistically - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback |
| Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders |
EXIN ITIL 4 Foundation Sample Questions:
Question #1
Which helps to streamline the fulfilment of service requests?
- A. Eliminating service requests which have complex workflows
- B. Understanding which service requests can be accomplished with limited approvals
- C. Separating requests relating to service failures from the degradation of services
- D. Creating new workflows for every service request
Correct Answer: B 🗳️
Question #2
A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?
- A. Service request management
- B. Service level management
- C. Incident management
- D. Change enablement
Correct Answer: A 🗳️
Question #3
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
- A. Focus on value
- B. Start where you are
- C. Think and work holistically
- D. Optimize and automate
Correct Answer: D 🗳️
Question #4
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
- A. Information and technology
- B. Value streams and processes
- C. Organizations and people
- D. Partners and suppliers
Correct Answer: B 🗳️
Question #5
Which can a change schedule be used for?
- A. Speeding up the planning and authorization of emergency changes
- B. Tracking and managing improvement ideas from identification through to final action
- C. Providing information about deployed changes to help manage incidents and problems
- D. Providing a means of initiating and assessing normal changes
Correct Answer: C 🗳️
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