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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which helps to streamline the fulfilment of service requests?

A) Eliminating service requests which have complex workflows
B) Understanding which service requests can be accomplished with limited approvals
C) Separating requests relating to service failures from the degradation of services
D) Creating new workflows for every service request

2. A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?

A) Service request management
B) Service level management
C) Incident management
D) Change enablement

3. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Focus on value
B) Start where you are
C) Think and work holistically
D) Optimize and automate

4. Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

5. Which can a change schedule be used for?

A) Speeding up the planning and authorization of emergency changes
B) Tracking and managing improvement ideas from identification through to final action
C) Providing information about deployed changes to help manage incidents and problems
D) Providing a means of initiating and assessing normal changes

Solutions: