- Exam Code: BH0-001
- Exam Name: IT Service Management Foundation
- Updated: Aug 27, 2026
- Q & A: 41 Questions and Answers
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| Certification Vendor: | ISEB / BCS |
|---|---|
| Exam Name: | IT Service Management Foundation |
| Exam Number: | BH0-001 |
| Available Languages: | French, English, Spanish, German, Danish, Dutch |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL Expert ITIL Intermediate BCS Specialist Certifications |
| Certificate Validity Period: | Lifelong (no expiry) |
| Exam Price: | Approx. $180–$220 USD / £130–£160 GBP |
| Passing Score: | 65% (26/40 correct answers) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice, Single answer, Closed book |
| Recommended Training: | BCS Accredited Training Providers Official ITIL Foundation Publications |
| Exam Registration: | BCS Official Registration Pearson VUE PeopleCert |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based test (CBT) at authorized centers or online proctored |
| Pre Condition: | No formal prerequisites; open to all professionals |
| Official Syllabus URL: | https://www.bcs.org/category/16278 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Strategy | 15% | - Value creation and service assets - Demand management - Financial management for IT services - Service portfolio management |
| Topic 2: Service Design | 20% | - Service level management - Capacity management - IT service continuity management - Information security management - Availability management - Supplier management - Design coordination |
| Topic 3: Continual Service Improvement | 10% | - Seven-step improvement process - CSI approach and metrics - Deming Cycle (Plan-Do-Check-Act) |
| Topic 4: Service Operation | 25% | - Incident management - Event management - Problem management - Access management - Request fulfillment - Service desk function |
| Topic 5: Introduction to IT Service Management | 15% | - Concept of service and service management - Overview of ITIL framework - Business value of IT service management |
| Topic 6: Service Transition | 15% | - Change management - Service asset and configuration management - Release and deployment management - Knowledge management |
ISEB IT Service Management Foundation is an official certification exam from ISEB / BCS, identified by the exam code BH0-001. Pass it and you hold the Foundation Certificate in IT Service Management certification, which sits at the Foundation level. It also feeds into related credentials, including ITIL Intermediate, ITIL Expert, BCS Specialist Certifications. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 40 questions within 60 minutes on the ISEB IT Service Management Foundation exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for ISEB IT Service Management Foundation officially runs Approx. $180–$220 USD / £130–£160 GBP, with 65% (26/40 correct answers) required to pass. Worth knowing before you book: retakes are billed at the same full Approx. $180–$220 USD / £130–£160 GBP, so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No formal prerequisites; open to all professionals
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the ISEB IT Service Management Foundation exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Computer-based test (CBT) at authorized centers or online proctored.
ISEB / BCS lists the following recommended training for ISEB IT Service Management Foundation candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 41 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the ISEB IT Service Management Foundation questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the ISEB IT Service Management Foundation exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The ISEB IT Service Management Foundation blueprint spans 6 domains. The ones carrying the most weight include Continual Service Improvement (10%), Service Design (20%), and Service Strategy (15%). The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
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