- Exam Code: GCX-SCR
- Exam Name: Genesys Cloud CX: Scripting Certification
- Updated: Nov 13, 2026
- Q & A: 62 Questions and Answers
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| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX: Scripting Certification |
| Exam Number: | GCX-SCR |
| Exam Format: | True/False, Multiple Choice, Multiple Select |
| Available Languages: | English |
| Related Certifications: | GCX-CCM (Genesys Cloud CX: Contact Center Optimization) GCX-CMS (Genesys Cloud CX: Contact Center Management) GCX-API (Genesys Cloud CX: API Certification) |
| Passing Score: | 70 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $150 USD |
| Real Exam Qty: | 65 |
| Exam Duration: | 90 minutes |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam |
| Pre Condition: | Recommended: Completion of Genesys Cloud CX Foundations training and practical experience with Genesys Cloud CX platform. No strict prerequisites required. |
| Official Syllabus URL: | https://docs.genesys.com/Special:Search?search=certification&source=inapp |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Error Handling and Debugging | 10% | - Error handling best practices - Common scripting errors - Testing and validation techniques - Log analysis |
| Topic 2: Data Types and Variables | 15% | - Lists and collections - Built-in system variables - Custom variable creation - String, number, and boolean types |
| Topic 3: Integrations and Data Actions | 10% | - Data transformation and mapping - Integration configurations - HTTP data actions |
| Topic 4: Expressions and Logic | 20% | - Regular expressions - Logical operators and conditions - String manipulation functions - Arithmetic expressions - Date and time functions |
| Topic 5: Architect Overview | 10% | - Key terminology and concepts - Understanding Architect as a tool - Architect call flow components |
| Topic 6: Menu and Audio Configuration | 15% | - Audio prompts management - Disambiguation handling - Menu structure and options - Conditional branching |
| Topic 7: Call Flow Setup | 20% | - Data actions integration - Creating and configuring call flows - Input and output variables - Call routing decisions |
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
Correct Answer: A,E 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
When should you consider using custom templates in the Genesys Cloud script editor?
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Which architectural approach is used to develop a single application as a suite of small services?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Once you set the page name in the script, you cannot change it later.
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
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