Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation : 7391X valid dump

7391X
  • Exam Code: 7391X
  • Exam Name: Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
  • Updated: Sep 07, 2026
  • Q & A: 80 Questions and Answers

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About Avaya 7391XLatest exam Dumps

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Avaya 7391X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam 7391X
Exam Number:7391X
Available Languages:English
Related Certifications:Avaya Contact Center Solutions
Avaya Aura Core Components
Exam Format:Scenario-based questions, Multiple choice
Recommended Training:Avaya Learning and Training Services
Exam Registration:Avaya Certification Portal
Sample Questions:Free Download Latest 7391X valid dump
Exam Way:Computer-based exam (delivery method varies by test provider)
Pre Condition:Recommended familiarity with Avaya Aura Core components and contact center fundamentals.
Official Syllabus URL:https://www.avaya.com/certification

Avaya 7391X Exam Syllabus Topics:

SectionObjectives
Administration and Maintenance- System administration tasks
  • 1. Monitoring and reporting tools
    • 2. User and skill administration
      Call Center Elite Architecture and Components- Avaya Aura Call Center Elite architecture overview
      • 1. Call flow architecture and routing principles
        • 2. Core system components and integration points
          Multichannel Contact Center Implementation- Digital channel integration
          • 1. Chat and web interaction handling
            • 2. Email routing configuration
              - Omnichannel interaction management
              • 1. Workload distribution across channels
                • 2. Interaction blending and routing strategies
                  Troubleshooting and Optimization- Fault diagnosis and resolution
                  • 1. Call flow troubleshooting
                    • 2. Performance tuning and optimization
                      Implementation and Configuration- Call vectoring and routing configuration
                      • 1. Vector scripting fundamentals
                        • 2. Skill-based routing configuration
                          - System installation and initial setup
                          • 1. Server configuration and prerequisites
                            • 2. Feature activation and licensing

                              What You Need to Know About the 7391X Exam

                              Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation is an official certification exam from Avaya, identified by the exam code 7391X. Pass it and you hold the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation certification, which sits at the Professional level. It also feeds into related credentials, including Avaya Aura Core Components, Avaya Contact Center Solutions. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.

                              Recommended familiarity with Avaya Aura Core components and contact center fundamentals.

                              Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.

                              Booking for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation exam goes through the vendor's official registration channels.

                              When you choose your slot, note that the exam is delivered Computer-based exam (delivery method varies by test provider).

                              Avaya lists the following recommended training for Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation candidates.

                              Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 80 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.

                              Yes, and we encourage it. Download the free PDF demo of the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.

                              A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.

                              Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.

                              The Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation blueprint spans 5 domains. The ones carrying the most weight include Troubleshooting and Optimization, Administration and Maintenance, and Call Center Elite Architecture and Components. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.

                              Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Sample Questions:

                              Question #1

                              Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

                              • A. After an ACD-call, an agent will automatically change its state to AUX
                              • B. Agents should log in manually to each split
                              • C. Splits can be measured by Basic Call Management System (BCMS)
                              • D. Agents can be logged in to 20 splits maximum
                              Answer: C,D
                              Question #2

                              A customer wants to change the properties of an application.
                              Which server would the customer use to communicate with the Central repository for all the applications?

                              • A. the Call Routing Server
                              • B. the Configuration Server
                              • C. the Media Server
                              • D. the XML Server
                              Answer: D
                              Question #3

                              The Voice Work Item is based on which system parameter feature of the Communication Manager?

                              • A. Expert Agent Selection (EAS)
                              • B. Vector DN
                              • C. Universal Call ID (UCID)
                              • D. Hunt Groups
                              Answer: C
                              Question #4

                              Which three components make up the Elite Multichannel Interaction Data Service suite? (Choose three.)

                              • A. Multimedia
                              • B. View
                              • C. Voice and Presence
                              • D. XML Server
                              • E. Virtual Agent
                              Answer: B,C,E
                              Question #5

                              What is the purpose of the XML Server?

                              • A. It connects to Communication Manager directly, and performs Elite Multichannel Agent login/logout functions
                              • B. It provides a link between an Elite Multichannel Agent Desktop application, and the applications which have been stored in a database
                              • C. It sits between the client connection and the AES server connection, and translates CTI requests and events
                              • D. It provides a connection between the Simple Messaging Media Store, and a web service running on an IIS Server
                              Answer: C

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