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NEW QUESTION 16
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Activity
- C. Equipment
- D. Service Contract
Answer: B
NEW QUESTION 17
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. In Dispatching
- B. Closed
- C. In planning
- D. In execution
Answer: D
NEW QUESTION 18
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Self-Service Portal
- B. In the SAP Field Service management Crowd Service Marketplace
- C. In the SAP Field Service management Mobile app
- D. In the SAP Field Service Management Web App
Answer: D
NEW QUESTION 19
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Setup IFlows in CPI
- B. Define value mapping for product types
Answer: A,B
NEW QUESTION 20
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to record a problem for a customer
- B. When you need to send an Engineer to the customer
- C. When you need to plan an Appointment at the Customer
- D. When you need to set up a meeting with a customer
Answer: A,B
NEW QUESTION 21
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Mobile-Self Service
- B. Automated Scheduling
- C. Service Level Agreement
- D. Ticket Routing rules
Answer: A,B
NEW QUESTION 22
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Send again
- B. Request Change
- C. Request New Entry
- D. Revoke
Answer: B
NEW QUESTION 23
What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.
- A. Declined
- B. Approved
- C. Revoked
- D. Accepted
- E. Pending
Answer: A,B,E
NEW QUESTION 24
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By giving service technicians the ability to schedule the additional training
- B. By giving service technicians the ability to register for upcoming certifications
- C. By adopting your workforce to accommodate for workers shifting perspectives
- D. By helping Employees learn more about next generation technologies
Answer: A
NEW QUESTION 25
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The activity has to be assigned to the technician
- C. The service call needs to be assigned
- D. The activity needs to be in status finished
Answer: A,B
NEW QUESTION 26
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To identify the elements in the smart form.
- B. To act as a reference for generating a Smart form Report
- C. To add a label to be used as reference by the Field Engineer
- D. To Filter the list of Smart forms.
Answer: D
NEW QUESTION 27
Which Actions are available for a Service Techncian with in an activity report? Note: There are 3 correct answers to this question.
- A. Add Smartform
- B. Create Effort
- C. Create Equipment
- D. Send as E-mail
- E. Edit Business Partner
Answer: A,B,C
NEW QUESTION 28
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Description, Category, Revision, Tag
- B. Name, Description, Category, Labels
- C. Description, Revision, Type, Tag
- D. Name, Description, Revision, Type
Answer: B
NEW QUESTION 29
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Language
- B. Revision
- C. State
- D. Description
Answer: A,C
NEW QUESTION 30
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the service call
- B. Click on navigation icon within the Activity
- C. Click on navigation icon within the Equipment
- D. Click on navigation icon within the HomePage
Answer: B
NEW QUESTION 31
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Activity
- B. Service Call
- C. Service Contract
- D. Equipment
- E. Business Partner
Answer: C,D,E
NEW QUESTION 32
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Moment-Set is not created / configured
- B. Business Partner not created
- C. Equipment broken
- D. Item overdue
Answer: A
NEW QUESTION 33
What object corresponds to the service call in ERP? Choose the correct answer.
- A. Sales Order
- B. Quotation
- C. Service Order
- D. Service Contract
Answer: C
NEW QUESTION 34
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have business rules configured
- B. You must have Auto-release of assignments
- C. You must have a portal user account
- D. You must have moment-sets defined equipment
- E. You must have Equipment records against your account
Answer: C,D,E
NEW QUESTION 35
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. Encryption of all data stored in the cloud (AES 256bit)
- B. Knowledge base access for customers and employees via Self Service Portal
- C. AI-Powered platform to foster customer experience
- D. Allowance of Two-factor Authentication with password and defined hardware
- E. Automated timeout if the application is NOT actively used for a certain time
Answer: A,D,E
NEW QUESTION 36
Which features are available in Smartform Designer? Note: There are 3 correct answers to this question.
- A. Copy Template
- B. Create Custom Elements
- C. Preview Report
- D. Import translations
- E. Design New Icons
Answer: A,C,D
NEW QUESTION 37
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Create Custom Business Rules
- B. Enable Company Settings
- C. Activate Permissions
- D. Configure Checkout workflow step
- E. Adjust Cloud Account settings
Answer: B,C,D
NEW QUESTION 38
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Save Efforts
- B. Group Checkout
- C. Standard Checkout
- D. Complete Smartform
Answer: B
NEW QUESTION 39
Which web service is used when integrating FSM? Choose the correct answer.
- A. XML-RPC
- B. SOAP
- C. REST
- D. R2D2
Answer: C
NEW QUESTION 40
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Category
- B. Label
- C. Revision
- D. Version
Answer: A
NEW QUESTION 41
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