2023 Realistic Field-Service-Lightning-Consultant Dumps Latest Salesforce Practice Tests Dumps
Field-Service-Lightning-Consultant Dumps PDF - Field-Service-Lightning-Consultant Real Exam Questions Answers
NEW QUESTION 153
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
- A. Give the Minimize Travel Service Objective the highest weight.
- B. Remove the ASAP Service Objective.
- C. Add the Maximum Travel From Home Work Rule.
- D. Remove the Match Location Work Rule.
Answer: A
NEW QUESTION 154
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Capture signature, sync device, update record, deliver Service Report.
- B. Deliver Service Report, update record, sync device, capture signature.
- C. Capture signature, update record, sync device, deliver Service Report.
- D. DeliverService Report, capture signature, update records, sync device.
Answer: C
NEW QUESTION 155
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Assign the appropriate Skills to Resources.
- B. Create Multiple Work Orders Line Items per service.
- C. Use Work Types with required Skills.
- D. Select the relevant Work Types for each Resource.
Answer: A,C
NEW QUESTION 156
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Generate service in the organization's default language
- B. Configure signature blocks for service report templates
- C. Send a feedback survey to the customer when a service appointment is completed
- D. Add service reports templates to the appropriate repair work type
Answer: B,C
NEW QUESTION 157
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Create a multiple work order line per service
- B. Assign the appropriate skill to resource
- C. Use work type with required skills
- D. Select the relevant work type for each resource
Answer: B,C
NEW QUESTION 158
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Service Territory
- B. User Territory
- C. Service Territory Member
- D. Work Order
Answer: B
NEW QUESTION 159
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create two skills records and assign them to service resources record
- B. Create one service resource and assign the technician and dispatcher role
- C. Create one service resource and assign the relevant permission set license
- D. Create two service resource and assign them to the employee
Answer: C
NEW QUESTION 160
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers
- A. reduced work orders per shift
- B. reduced travel time per work order
- C. reduced overtime per work order
- D. reduced number of territories
Answer: B,C
NEW QUESTION 161
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Integrate IoT data from their install base to detect asset issues.
- B. Review existing contracts for obsolete provisions and requirements.
- C. Establish a Preventative Maintenance program for their install base.
- D. Launch a feedback survey to their install base and follow up on results.
Answer: B,C
NEW QUESTION 162
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?
- A. Configure Field Sets on the Service Appointment.
- B. Use Lookup Fields.
- C. Add Fields on the Page Layout.
- D. Create CSS in the Dispatcher's Console.
Answer: A
NEW QUESTION 163
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete". - B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled." - C. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: A
NEW QUESTION 164
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. work type skill routing skill requirements operating house and data categories
- B. skill requirement work type and case process
- C. case process work types and record types
- D. work types and skill requirements
Answer: D
NEW QUESTION 165
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
- B. Define Skills, Set up Skill Requirements, and Set up Resources Skills
- C. Set up Service Locations, Set up Location Skills, Define Work Types
- D. Define Work Types, Define Work Order Status, Set up Resource Skills
Answer: B
NEW QUESTION 166
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Customer Communities
- B. Chatter Customer Groups
- C. Chatter Files Connect
- D. Partner Communities
- E. Customer Communities Plus
Answer: A,D,E
NEW QUESTION 167
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add the Status Transitions to the Technicians' Profile.
- B. Add new Status to the Service Appointment.
- C. Add the allowed Status Transitions in Field Service Settings.
- D. Add new Status to the Work Order
Answer: A,B
NEW QUESTION 168
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. There are no service resources available with the required skill levels.
- B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- C. Global optimization doesn't reschedule appointments that have rule violations.
- D. The territory of the resources was not included in the global optimization request.
Answer: B,D
NEW QUESTION 169
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