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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
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NEW QUESTION 158
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
- A. Add the Resource as a Preferred Resource.
- B. Add the Account as one of the Resource Skills.
- C. Add the Resource as a Required Resource.
- D. Add all other Resources as Excluded Resources.
Answer: A
NEW QUESTION 159
Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers
- A. Set up Products and Price Books.
- B. Use Work Order and Work Order Line Items.
- C. Use a custom object to model the Work Order pricing.
- D. Use the Einstein Pricing Configurator.
Answer: A,B
NEW QUESTION 160
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
- A. Operating Hours for Customer Accounts.
- B. Work Types with an Estimated Duration.
- C. Work Types with Service Level Agreement.
- D. Work Orders with Operating Hours.
Answer: B
NEW QUESTION 161
Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?
- A. Work Types, Resource Availabilities, and Operating Hours
- B. Service Territories, Resource Capacity, and Business Hours
- C. Service Territories, Operating Hours, and Resource Absences
- D. Skills, Operating Hours, Time Slots, and Holidays.
Answer: C
NEW QUESTION 162
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
- A. Add the field history tracking related list to the asset page and configure the product request object
- B. Add the related asset related list to the asset page and configure the asset relationships object
- C. Add the related asset related list to the asset page and configure the product request object
- D. Add the field history tracking related list to the assets page and configure the asset relationships object
Answer: B
NEW QUESTION 163
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Types
- B. Entitlement Templates
- C. Work Order Record Types
- D. Entitlements
Answer: A
NEW QUESTION 164
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
- B. Write a workflow that associates articles to work orders based on a picklist on the work order.
- C. Use work types to assign associated articles to work order.
- D. Create a custom Mobile App that syncs articles based on service appointment assignments.
Answer: C
NEW QUESTION 165
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select the service appointment from the list and the "schedule" action
- B. Select the service appointment from the list, user the "change status" action and
"dispatch" - C. Select multiple service appointment from the list and bulk schedule them
- D. Select a service appointment from the list, use the "candidates" action, and select the best time slot
- E. Select a service appointment from the list, use the "edit" action and allocate the Resources
Answer: A,C,D
NEW QUESTION 166
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Customized navigation menu
- B. Agents view of upcoming service appointment
- C. Native customer signature capture
- D. Offline access to flow
Answer: C,D
NEW QUESTION 167
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Install an AppExchange package.
- B. Add a custom filed to store the credit card number
- C. Attach a picture of the credit card
- D. Create a custom payments object
Answer: A
NEW QUESTION 168
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Assigned resource
- B. Homebase travel
- C. Resource skill level
- D. Break duration
Answer: A,D
NEW QUESTION 169
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
- A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
- C. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
- D. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
Answer: A
NEW QUESTION 170
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?
- A. Visibility of Technicians with geolocation tracking
- B. Support service processes with custom Lightning Components
- C. Access to Lightning Knowledge articles
- D. Manage mobile fields available through configuration
Answer: C
NEW QUESTION 171
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Establish a Preventative Maintenance program for their install base.
- B. Launch a feedback survey to their install base and follow up on results.
- C. Review existing contracts for obsolete provisions and requirements.
- D. Integrate IoT data from their install base to detect asset issues.
Answer: A,C
NEW QUESTION 172
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Reschedule the Service Appointment for later.
- C. Update the Service Appointment Status field.
- D. Update the Service Appointment Chatter feed.
Answer: D
NEW QUESTION 173
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- B. Quantity and unit of measure are required when adding a required product
- C. Required product must be added to both work order and all work order line items
- D. Work type can be configured to include required products on the work order and work order line item
Answer: A,D
NEW QUESTION 174
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up. " The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)
- A. Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
- B. Create custom fields to capture that the Wrap Up Activities have been completed.
- C. Create a Workflow to close the Milestone when the Wrap Up is complete.
- D. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- E. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Answer: C,D,E
NEW QUESTION 175
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional field to Address Section of report.
- B. Add additional filed to General Section of report.
- C. Add additional image to Detail Section of report.
- D. Add additional page to End Section of report.
- E. Add additional dates in Date Section of report.
Answer: B,D,E
NEW QUESTION 176
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Aerial Routing
- B. Service Resource Dashboard
- C. Street-level Routing
- D. Service Appointment Reports
Answer: D
NEW QUESTION 177
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. Field history tracking on asset
- B. A custom installation date field on products consumed
- C. The standard installation date field on asset
- D. A work order related list on asset
Answer: C
NEW QUESTION 178
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Enable knowledge on work orders.
- B. Add a lightning component to work orders.
- C. Add compact layouts to work orders.
- D. Enable path for work orders.
Answer: A
NEW QUESTION 179
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