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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SOLMAN_WORKCENTER
B) SMSY
C) SMSY_SETUP
D) MSY_SETUP

2. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) Nothing, the recommendation will be implemented automatically.
B) Support will come on site to apply the recommendation.
C) When notified, the partner support organization should contact the customer.
D) The customer should implement the recommendation within the report.

3. What is one of the roles of a Partner Services Advisor?

A) The dedicated point of escalation for level 3 support
B) Trainer for Support Enablement
C) The first point of contact for program and operational queries
D) Ramp-up assistant for the customer of the SAP PartnerEdge partner

4. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Update the customer with the same solution you sent originally until the customer understands that solution.
B) Send customers short answers to avoid confusion.
C) Update the customer with detailed step by step solutions using clear but short sentences.
D) Send the customer multiple possible solutions even if you have not tested them.

5. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 End-to-end Root Cause Analysis
B) 24*7 support advisory interaction
C) Access to SAP Notes database
D) SLA based delivery

Solutions: