- Exam Code: 3314
- Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
- Updated: Sep 05, 2026
- Q & A: 65 Questions and Answers
PDF, desktop test engine, or online test engine — Actual4Dumps lets you prepare for the Avaya Aura® Experience Portal with POM Implementation and Maintenance whichever way fits your routine. All three formats cover the same 65 practice questions written for the 2026 3314 syllabus.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3314 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based, Drag-and-Drop |
| Exam Price: | $125 USD |
| Real Exam Qty: | 62-65 |
| Related Certifications: | Avaya Aura Experience Portal with POM Implementation and Maintenance |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Passing Score: | 66% |
| Recommended Training: | Avaya Aura Experience Portal Implementation |
| Exam Registration: | Pearson VUE Avaya Learning Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Aura Experience Portal and POM solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Upgrades | 20% | - Backup and recovery procedures - Database administration - Standard reporting capabilities - System updates and upgrade paths |
| Feature Configuration | 25% | - POM campaign setup and agent assignment - Voice, email, and SMS integration - User management and security - AAEP core functions and routing |
| Installation and Initial Configuration | 20% | - POM installation and database setup - ICR configuration and requirements - Prerequisites and installation procedures - EPM and MPP configuration |
| AAEP and POM Architecture | 20% | - POM architecture and integration - Licensing and deployment models - External systems and interfaces - AAEP system components and roles |
| Monitoring and Troubleshooting | 15% | - POM issue resolution - Monitoring tools and logs - Performance optimization - Troubleshooting AAEP components |
The Avaya Aura® Experience Portal with POM Implementation and Maintenance is the official Avaya exam that leads to the Avaya Certified Implementation Specialist (ACIS) certification at the Specialist level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Avaya Aura Experience Portal with POM Implementation and Maintenance, so it can serve as a solid step in a broader certification path.
The 3314 exam has 62-65 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the 3314 exam is 66%, and the official registration fee is $125 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 65 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Avaya sets the following requirement for the 3314 exam: Recommended: Hands-on experience with Avaya Aura Experience Portal and POM solutions. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.avaya.com/en/support/training-certification/ before you register.
You can register for the Avaya Aura® Experience Portal with POM Implementation and Maintenance through the following official channels:
The 3314 exam is delivered as Online proctored or Onsite at authorized test centers, so review the technical and check-in requirements for that format when you schedule your appointment.
Avaya recommends the following official training options for the Avaya Aura® Experience Portal with POM Implementation and Maintenance:
Official courses build the theory, and pairing them with the 65 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Avaya Aura® Experience Portal with POM Implementation and Maintenance, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the 3314 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The Avaya Aura® Experience Portal with POM Implementation and Maintenance is organized into 5 domains. Among the first ones are AAEP and POM Architecture (20%), Feature Configuration (25%), Installation and Initial Configuration (20%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 3314 exam outline above on this page.
Question 1
Which component in Proactive Outreach Manager (POM) is responsible for defining the rules at the address or agent level, and evaluates them before the call attempts?
A. POM Driver
B. POM Web Services
C. Campaign Director
D. Rule Engine
Question 2
Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.
Which Skill and Destination configurations are required?
A. On the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
B. On the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
C. On the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
D. On the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
Question 3
Which Avaya Aura Experience Portal component interfaces with WebLM server for licensing services
A. Session Manager
B. Communication Manager
C. Primary Experience Portal Manager
D. Media Processing Platform
E. Auxiliary Experience Portal Manager
Question 4
For Avaya Aura Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?
A. Debug information for a particular AAEP component
B. All actions performed by all users logged into the EPM
C. Information about all call-handling sessions for the AAEP system
D. A list of generated alarms
Question 5
A PostgreSQL database is being used to support Proactive Outreach Manager (POM).
The pg_hba.conf file needs to be changed so that when the system receives a connection request, it will have which property?
A. IPv6 protocol enabled for the specified database
B. Rights to connect to the specified database
C. A valid SSL certificate for the specified database
D. A license to connect to the specified database
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
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