- Exam Code: 3301
- Exam Name: Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
- Updated: Sep 05, 2026
- Q & A: 54 Questions and Answers
The Avaya Aura Contact Centre Maintenance & Troubleshooting has a reputation for tripping up even experienced professionals. Actual4Dumps built its 3301 practice questions for 2026 to mirror that difficulty, so nothing on exam day catches you off guard.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Centre Maintenance & Troubleshooting Exam |
| Exam Number: | 3301 |
| Available Languages: | English |
| Passing Score: | 70% / Not officially disclosed |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 125 |
| Related Certifications: | Avaya Aura Contact Center Administration Avaya Aura Contact Center Implementation |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Response |
| Real Exam Qty: | 54–60 |
| Recommended Training: | Avaya Aura Contact Center Maintenance & Troubleshooting Official Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
| Topic 2: Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
| Topic 3: Maintenance Procedures | 20% | - Software updates and patches - Backup and restore operations - Routine system maintenance |
| Topic 4: High Availability & Business Continuity | 20% | - Disaster recovery procedures - Redundancy and failover mechanisms |
| Topic 5: Troubleshooting Core Components | 30% | - Contact Center Manager Server (CCMS) - Messaging and reporting services - Contact Center applications and services - Communication Manager |
The Avaya Aura Contact Centre Maintenance & Troubleshooting is the official Avaya exam that leads to the ACSS - Avaya Aura Contact Center certification at the Specialist level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Avaya Aura Contact Center Implementation, Avaya Aura Contact Center Administration, so it can serve as a solid step in a broader certification path.
The 3301 exam has 54–60 questions in total and must be completed within 90 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 90 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the 3301 exam is 70% / Not officially disclosed, and the official registration fee is USD 125. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 54 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Avaya sets the following requirement for the 3301 exam: No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://downloads.avaya.com/css/P8/documents/100142082 before you register.
You can register for the Avaya Aura Contact Centre Maintenance & Troubleshooting through the following official channels:
The 3301 exam is delivered as Online proctored or at authorized Pearson VUE test centers, so review the technical and check-in requirements for that format when you schedule your appointment.
Avaya recommends the following official training options for the Avaya Aura Contact Centre Maintenance & Troubleshooting:
Official courses build the theory, and pairing them with the 54 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Avaya Aura Contact Centre Maintenance & Troubleshooting, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the 3301 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The Avaya Aura Contact Centre Maintenance & Troubleshooting is organized into 5 domains. Among the first ones are Avaya Aura Contact Center Architecture (15%), Troubleshooting Core Components (30%), Maintenance Procedures (20%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 3301 exam outline above on this page.
Question 1
You are installing Contact Center manager Administrator (CCMA) on a server that has been loaded from a prebuilt image joined to the customer's domain. The server does not have a DVDROM driven, so you are installing from a DVD image shared over LAN. During the installation, you encounter several error messages:
-Run-time error '-2147463168 (800005000)'; ASDI Error; an invalid directory pathname was passed.
-Script: D:\Avaya\Contract Center\CCMA ADAm\ADAmScripts\IceinstallADM.vbs; the server is not operational. Code: 8007293A
-Error 0x8007203A on getObject method.
The installation proceeds through the error messages and reports success.
What should you do to ensure the integrity of the CCMA software installation?
A. Disable Data Execution protection (DEP) on the server, uninstall CCMA, and then reinstall CCMA.
B. Uninstall CCMA, remove the server from the domain, rejoin it to the domain, and then reinstall the CCMA software.
C. Uninstall CCMA, run networkSetup.bat from the DVD image, reinstall CCMA, and then run NetworkSetupReset.bat from the DVD image.
D. Installation of active directory lightweight Domain Services (AD-LDS) may report transient errors when installed on a server that is already a domain member, but if the installation status indicated success, all CCMA components were installed correctly.
Question 2
Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.
A. a private key that is used in private - private key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - public key encryption
D. a public key that is used in private - private key encryption
Question 3
When initiating a simple SIP call, the SIP architecture uses an INVIII method message.
Which two fields would you examine to determine that an INVITE message was initiated when tracing a SIP call?
A. Contact:, Cseq:
B. Request:, To:
C. Request:, Cseq:
D. Call-ID:, Contact:
E. Via:, To:
Question 4
In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?
A. .NET
B. SIP Gateway Manager
C. SIP Proxy Server
D. SIP Computer Telephony Integration (CTI)
E. SIP Redirect Server
Question 5
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: D |
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