Sep-2025 Free Salesforce Salesforce-Certified-Administrator Exam Question Practice Exams
Ace Salesforce-Certified-Administrator Certification with 248 Actual Questions
Preparing for the Salesforce Certified Administrator certification exam requires a solid understanding of the Salesforce platform and its capabilities. Salesforce offers a range of training resources to help professionals prepare for the exam, including online courses, study guides, and practice exams. Additionally, there are numerous third-party training providers that offer training and certification preparation services. By earning the Salesforce Certified Administrator certification, professionals can demonstrate their expertise in managing and customizing Salesforce, opening up new career opportunities and enhancing their professional reputation.
NEW QUESTION # 48
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
- A. Create a user-based sharing rule and an ad-hoc case team.
- B. Create an auto-response rule and a public group.
- C. Create a predefined case team and an assignment rule.
- D. Create a queue and a criteria-based sharing rule.
Answer: D
Explanation:
Explanation
To track all cases that reference the new product and give read/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rulewill grant read/write access to the queue members for cases that match the same criteria. References:
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5https://help.salesforce.com/s/articl
NEW QUESTION # 49
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options
- A. Login Hours
- B. Currency Locale
- C. Default Language
- D. Password Policy
Answer: B,C
Explanation:
Explanation
Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines how currency amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5
NEW QUESTION # 50
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
- A. Enable Contacts to multiple Accounts.
- B. Use a partner community to track the Contacts.
- C. Create a new Contact record for each agency.
- D. Create a Junction object to track many-to-many relationship.
Answer: A
Explanation:
Explanation
Contacts to multiple accounts is a feature that allows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account. References:
https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5
NEW QUESTION # 51
The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers
- A. Only one theme can be active at a time, and a theme applies to the entire org.
- B. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
- C. Chatter external users see the built-in Lightning theme only.
- D. Themes apply to salesforce classic and to the salesforce mobile app.
Answer: A,C
Explanation:
Explanation
Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightning theme only and cannot see custom themes. References:
https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5
NEW QUESTION # 52
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
- A. Assignment
- B. Get Records
- C. Create Records
- D. Update Records
Answer: B
NEW QUESTION # 53
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers
- A. Sharing rules
- B. Profiles
- C. Sharing set
- D. Role hierarchy
Answer: A,D
Explanation:
Explanation
Role hierarchy and sharing rules are two features that should be used to open up access to Opportunity records for sales users working on collaborative deals. Role hierarchy can be used to grant access to records owned by or shared with users who are below them in the hierarchy. Sharing rules can be used to extend sharing access to users in public groups, roles, or territories based on certain criteria, such as record owner or field value.
References: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules.htm&type=5
NEW QUESTION # 54
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?
- A. Email Templates
- B. Email Notifications
- C. Email-to-Case
- D. Email Alerts
Answer: C
Explanation:
Explanation
Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5
NEW QUESTION # 55
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?
- A. Email Templates
- B. Email Notifications
- C. Email-to-Case
- D. Email Alerts
Answer: C
NEW QUESTION # 56
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
- A. Use the equals operator and {!$GlobalConstant.True} as the value.
- B. Use the equals operator and "High Value Customer" as the value.
- C. Use the contains operator and {!$GlobalConstant.False} as the value.
- D. Use the contains operator and "High Value Customer" as the value
Answer: A
NEW QUESTION # 57
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers
- A. IP address restrictions are set on the profile or globally for the org.
- B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
- C. Single sign-on will allow users to log in from anywhere.
- D. Users can change their password to avoid login IP restrictions.
Answer: A,B
NEW QUESTION # 58
The administrator at Northern TrailOutfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?
- A. Lightning Usage App
- B. Permission Set Groups
- C. Login History
- D. User Report
Answer: D
Explanation:
Explanation
To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, activestatus, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5
NEW QUESTION # 59
Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?
- A. Home Page.
- B. Today
- C. Utility Bar.
- D. Favorites
Answer: C
Explanation:
Explanation
Utility bar is a feature that is available in a Lightning app where visibility is limited to the Salesforce mobile app. Utility bar allows users to access common productivity tools, such as notes, history, recent items, and more, from any page in the app. References:
https://help.salesforce.com/s/articleView?id=sf.app_builder_utility_bar.htm&type=5
NEW QUESTION # 60
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
- A. Multi-select picklist
- B. Custom picklist
- C. Global picklist
- D. Dependent picklist
Answer: C,D
Explanation:
Explanation
Dependent picklist and global picklist are two options that can be used to meet this requirement. Dependent picklist allows users to create a conditional relationship between two picklist fields, where the available values in onefield depend on the value selected in another field. Global picklist allows users to create a set of picklist values that can be shared across multiple fields and objects, ensuring consistent values and reducing maintenance. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_picklists.htm&type=5https://help.salesfo
NEW QUESTION # 61
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
- A. Create a new queue and add Cases as an available object.
- B. Add Cass to the existing queue as available object.
- C. Use assignment rules to set the queue as the owner of the case.
- D. Configure a flow to assign the cases to the queue.
Answer: C,D
NEW QUESTION # 62
An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?
- A. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
- B. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
- C. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
- D. Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
Answer: C
Explanation:
Explanation
Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct Manager.
References:https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&type=5
NEW QUESTION # 63
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
- A. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
- B. Create one auto-response rule. Configure three ruleentry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
- C. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select theappropriate email template for each rule entry.
- D. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
Answer: B
Explanation:
Explanation
Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You cancreate one auto-response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority, medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5https://help.salesforce.com/s/a
NEW QUESTION # 64
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
- A. Use a process to update the account when it is edited
- B. Set up a scheduled process in Process Builder.
- C. Create a workflow rule with an outbound message.
- D. Configure a scheduled flow in flow Builder.
Answer: D
Explanation:
Explanation
Flow Builder supports creating a scheduled flow that can run at specified intervals and perform actions on a set of records that meet certain criteria.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm&type=5
NEW QUESTION # 65
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Salesforce-Certified-Administrator Exam covers a range of topics related to Salesforce administration, including configuration, security, data management, and user management. In order to pass the exam, candidates must demonstrate a deep understanding of these topics, as well as a practical knowledge of how to apply these concepts in real-world scenarios. Salesforce-Certified-Administrator exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete the exam.
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