Free Aug-2023 220-1102 Certification Sample Questions certification Exam
Certification Topics of 220-1102 Exam PDF Recently Updated Questions
CompTIA A+ Certification Exam: Core 2 is ideal for individuals who are looking to start a career in IT, or for those who are already working in the field and want to validate their skills and knowledge. 220-1102 exam is designed to test the candidate's ability to work with hardware, software, networks, and security. Candidates who pass the exam can pursue careers such as IT technician, support specialist, help desk analyst, and network support technician.
CompTIA 220-1102 exam is designed for individuals who have already passed the CompTIA 220-1001 exam and are looking to further their knowledge and skills in IT support. 220-1102 exam is ideal for individuals who are looking to pursue careers as IT support specialists, field service technicians, desktop support analysts, or help desk support roles. 220-1102 exam consists of 90 multiple-choice and performance-based questions and is timed for 90 minutes. Passing the exam requires a score of 700 out of 900 points. Candidates who successfully pass 220-1102 exam and the CompTIA 220-1001 exam are awarded the CompTIA A+ certification, which is a valuable asset in the IT industry.
CompTIA A+ Certification Exam: Core 2, also known as the CompTIA 220-1102 exam, is the second part of the A+ certification program offered by CompTIA. CompTIA A+ Certification Exam: Core 2 certification is designed to validate the skills and knowledge of entry-level IT professionals who are seeking to advance their careers in the field of information technology. 220-1102 exam covers a wide range of topics, including operating systems, security, software troubleshooting, and more.
NEW QUESTION # 93
A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?
- A. Personalization
- B. Language
- C. Ease of Access
- D. System
Answer: C
Explanation:
Explanation
The user can enable speech recognition on a PC in the Ease of Access settings tool. To set up Speech Recognition on a Windows PC, the user should open Control Panel, click on Ease of Access, click on Speech Recognition, and click the Start Speech Recognition link. Language settings can be used to change the language of the speech recognition feature, but they will not enable the feature. System settings can be used to configure the hardware and software of the PC, but they will not enable the speech recognition feature. Personalization settings can be used to customize the appearance and behavior of the PC, but they will not enable the speech recognition feature1 Open up ease of access, click on speech, then there is an on and off button for speech recognition.
NEW QUESTION # 94
A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?
- A. Update the antivirus definitions.
- B. Examine the localhost file entries.
- C. Enable firewall ACLs.
- D. Verify the routing tables.
Answer: B
Explanation:
A possible cause of the user being redirected to unexpected websites is that the localhost file entries have been modified by malware or hackers to point to malicious or unwanted websites. The localhost file is a text file that maps hostnames to IP addresses and can override DNS settings. By examining the localhost file entries, a technician can identify and remove any suspicious or unauthorized entries that may cause the redirection issue. Enabling firewall ACLs may not resolve the issue if the firewall rules do not block the malicious or unwanted websites. Verifying the routing tables may not resolve the issue if the routing configuration is correct and does not affect the web traffic. Updating the antivirus definitions may help prevent future infections but may not remove the existing malware or changes to the localhost file. Reference: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.3
NEW QUESTION # 95
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer:
Explanation:
NEW QUESTION # 96
A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?
- A. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never
- B. Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never
- C. Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never
- D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing
Answer: D
Explanation:
Explanation
The laptop has an additional option under power and sleep settings that desktops do not have. Switching to do nothing prevents the screen from turning off when closed.
NEW QUESTION # 97
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?
- A. Verify all third-party applications are disabled
- B. Determine if the device has adequate storage available.
- C. Confirm a strong internet connection is available using Wi-Fi or cellular data
- D. Check if the battery is sufficiently charged
Answer: C
NEW QUESTION # 98
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
NEW QUESTION # 99
A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
- A. Application updates
- B. File restore
- C. Anti-malware software
- D. OS reinstallation
Answer: D
Explanation:
If a rootkit has caused a deep infection, then the only way to remove the rootkit is to reinstall the operating system. This is because rootkits are designed to be difficult to detect and remove, and they can hide in the operating system's kernel, making it difficult to remove them without reinstalling the operating system
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NEW QUESTION # 100
A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?
- A. Windows Education
- B. Windows Home
- C. Windows Enterprise
- D. Windows Professional
Answer: B
Explanation:
Windows Home is the most likely edition of Windows installed on the machines that do not have the domain join option. Windows Home is a consumer-oriented edition that does not support joining a domain or using Group Policy. Only Windows Professional, Education, and Enterprise editions can join a domain
NEW QUESTION # 101
A user is unable to access a website, which is widely used across the organization, and receives the following error message:
The security certificate presented by this website has expired or is not yet valid.
The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?
- A. Reboot the computer.
- B. Reinstall the OS.
- C. Check the computer's date and time.
- D. Configure a static 12
Answer: C
Explanation:
The error message indicates that the security certificate presented by the website has either expired or is not yet valid. This can happen if the computer's clock has the wrong date or time, as SSL/TLS certificates have a specific validity period. If the clock is off by too much, it may cause the certificate to fail to validate. Therefore, the technician should check the computer's date and time and ensure that they are correct.
NEW QUESTION # 102
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?
- A. Remove the LAN card.
- B. Install a different endpoint solution.
- C. Run a full antivirus scan.
- D. Power off the machine.
Answer: D
Explanation:
Ransomware is a type of malware that encrypts the files on a system and demands a ransom for their decryption1. Ransomware can also spread to other systems on the network or exfiltrate sensitive data to the attackers2. Therefore, it is important to isolate the infected machine as soon as possible to contain the infection and prevent further damage3. Powering off the machine is a quick and effective way of disconnecting it from the network and stopping any malicious processes running on it12. The other options are not directly related to preventing ransomware damage or may not be effective. Running a full antivirus scan may not be able to detect or remove the ransomware, especially if it is a new or unknown variant1. Removing the LAN card may disconnect the machine from the network, but it may not stop any malicious processes running on it or any data encryption or exfiltration that has already occurred2. Installing a different endpoint solution may not be possible or helpful if the system is already infected and locked by ransomware1.
NEW QUESTION # 103
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer:
Explanation:
NEW QUESTION # 104
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?
- A. Respond that the issue is something the customer should be able to fix.
- B. Inform the customer that the issue is not within the scope of this department.
- C. Ask the customer to explain the issue and then try to fix it independently.
- D. Apologize to the customer and escalate the issue to a manager.
Answer: D
Explanation:
Apologizing to the customer and escalating the issue to a manager is the best course of action for the support center representative to take. This shows empathy and professionalism and allows the manager to handle the situation and provide the appropriate service or resolution for the customer.
NEW QUESTION # 105
A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?
- A. Spam filter installation
- B. Operating system update
- C. Invalid registry settings
- D. Malware infection
Answer: B
Explanation:
Operating system updates can sometimes cause compatibility issues with some applications, such as Outlook, that may prevent them from opening or working properly. This can happen if the update changes some system files or settings that Outlook relies on, or if the update conflicts with some Outlook add-ins or extensions. To fix this, the technician can try some of these troubleshooting steps:
Start Outlook in safe mode and disable add-ins. Safe mode is a way of starting Outlook without any add-ins or extensions that may interfere with its functionality. To start Outlook in safe mode, press and hold the Ctrl key while clicking on the Outlook icon. You should see a message asking if you want to start Outlook in safe mode. Click Yes. If Outlook works fine in safe mode, it means one of the add-ins is causing the problem. To disable add-ins, go to File > Options > Add-ins. In the Manage drop-down list, select COM Add-ins and click Go. Uncheck any add-ins that you don't need and click OK. Restart Outlook normally and check if the issue is resolved4.
Create a new Outlook profile. A profile is a set of settings and information that Outlook uses to manage your email accounts and data. Sometimes, a profile can get corrupted or damaged and cause Outlook to malfunction. To create a new profile, go to Control Panel > Mail > Show Profiles. Click Add and follow the instructions to set up a new profile with your email account. Make sure to select the option to use the new profile as the default one. Restart Outlook and check if the issue is resolved5.
Repair your Outlook data files. Data files are files that store your email messages, contacts, calendar events, and other items on your computer. Sometimes, data files can get corrupted or damaged and cause Outlook to malfunction. To repair your data files, you can use a tool called scanpst.exe, which is located in the same folder where Outlook is installed (usually C:\Program Files\Microsoft Office\root\Office16). To use scanpst.exe, close Outlook and locate the tool in the folder. Double-click on it and browse to the location of your data file Select the file and click Start to begin the scanning and repairing process. When it's done, restart Outlook and check if the issue is resolved.
Run the /resetnavpane command. The navigation pane is the panel on the left side of Outlook that shows your folders and accounts. Sometimes, the navigation pane can get corrupted or damaged and cause Outlook to malfunction. To reset the navigation pane, press Windows key + R to open the Run dialog box, or open the Command Prompt. Type outlook.exe /resetnavpane and hit Enter. This will clear and regenerate the navigation pane settings for Outlook. Restart Outlook and check if the issue is resolved.
NEW QUESTION # 106
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
- A. Remote wipe
- B. Failed login restrictions
- C. Device encryption
- D. Anti-maIware
Answer: A
NEW QUESTION # 107
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?
- A. Filesystem errors
- B. Dual in-line memory module failure
- C. Time drift
- D. Application crash
Answer: C
NEW QUESTION # 108
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?
- A. An upstream internet service provider was flapping.
- B. A bad antivirus signature update was installed.
- C. The time or date was not in sync with the website.
- D. A router was misconfigured and was blocking traffic.
Answer: D
NEW QUESTION # 109
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
- A. Remote wipe
- B. Failed login restrictions
- C. Device encryption
- D. Anti-maIware
Answer: A
Explanation:
The feature that BEST addresses the user's concern is remote wipe. This is because remote wipe allows the user to erase all data on the mobile device if it is lost or stolen, which will prevent unauthorized access to the device1.
NEW QUESTION # 110
Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
- A. Install and run Linux and the required application in a PaaS cloud environment
- B. Set up a dual boot system by selecting the option to install Linux alongside Windows
- C. Install and run Linux and the required application as a virtual machine installed under the Windows OS
- D. Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed
Answer: C
NEW QUESTION # 111
A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?
- A. Wiping
- B. Low-level formatting
- C. Erasing
- D. Shredding
Answer: D
Explanation:
Shredding is the best method to use for the physical destruction of SSDs because it reduces them to small pieces that cannot be recovered or accessed. Wiping, low-level formatting, and erasing are not effective methods for destroying SSDs because they do not physically damage the flash memory chips that store data1.
NEW QUESTION # 112
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