EXIN ITIL actual dump : ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A) Service value chain
B) Guiding principles
C) Practices
D) Continual improvement

2. What is the definition of warranty?

A) A means of identifying a result for a stakeholder
B) A means of determining whether a service is fit for use
C) A means of determining whether a service is fit for purpose
D) A means of identifying events that could cause harm or loss

3. Which statement about outcomes is CORRECT?

A) Outcomes provide assurance to stakeholders on how a service performs
B) Outcomes enable products to be delivered to a stakeholder
C) An outcome depends on at least one output to deliver a result
D) An outcome defines the amount of money spent on technology for a service

4. What can a change schedule be used for?

A) Speeding up the planning and authorization of emergency changes
B) Tracking and managing improvement ideas from identification through to final action
C) Providing a way to initiate normal changes
D) Providing information about deployed changes to help manage incidents and problems.

5. Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A) Service desk
B) Service level management
C) Change enablement
D) Monitoring and event management

Solutions: