EXIN ITIL Foundation (V4) : ITIL valid dump

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Information security management
B) Service level management
C) Continual improvement
D) Monitoring and event management

2. Which practice involves the management of vulnerabilities that were not identified before the service went live?

A) Problem management
B) Service request management
C) Service level management
D) Change control

3. Which is NOT a component of the service value system?

A) The four dimensions of service management
B) Governance
C) Practices
D) The guiding principles

4. In service relationships, what is a benefit of identifying consumer roles?

A) It removes constraints from the customer
B) It enables a common definition of value
C) It provides shared service expectations
D) It enables effective stakeholder management

5. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

Solutions: