- Exam Code: MS-220
- Exam Name: Troubleshooting Microsoft Exchange Online
- Updated: Oct 28, 2026
- Q & A: 107 Questions and Answers
Knowing the content is half the exam; finishing inside the clock is the other half. The Actual4Dumps mock exam system for the MS-220 exam runs with a real timing function, letting you check gaps and pacing under authentic pressure — by 2026 exam season, the Microsoft Troubleshooting Microsoft Exchange Online will feel rehearsed.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Exam Price: | $165 USD (varies by region) |
| Available Languages: | English, Chinese (Simplified) |
| Real Exam Qty: | 40-60 |
| Exam Format: | Multiple-choice, Multiple-answer |
| Exam Duration: | 150 minutes |
| Passing Score: | 700 (scale 1000) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Microsoft Learn Study Guide |
| Exam Registration: | Microsoft Exam Registration Pearson VUE |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot compliance and retention issues | 25-30% | - Manage retention policies and retention labels - Troubleshoot in-place holds and litigation holds - Address data loss prevention (DLP) issues - Resolve eDiscovery and content search problems |
| Topic 2: Troubleshoot mail client issues | 20-25% | - Address mailbox settings and calendar sharing issues - Fix mobile device and ActiveSync problems - Troubleshoot Outlook on the web access and functionality - Resolve Outlook connectivity and profile issues |
| Topic 3: Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Address issues with attachments and Defender for Office 365 - Resolve send/receive failures, delays, and NDRs - Interpret message headers and message trace results |
| Topic 4: Troubleshoot hybrid and migration issues | 10-15% | - Fix directory synchronization issues - Address coexistence and free/busy sharing problems - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems |
| Topic 5: Troubleshoot Exchange Online configuration issues | 15-20% | - Resolve permissions and access control problems - Troubleshoot email address policies and accepted domains - Manage mailbox and recipient configuration - Fix mailbox database and quota issues |
The MS-220 exam presents 40-60 questions inside a 150 minutes window. That combination makes time a resource you manage, not a backdrop: candidates who never practice against a clock often leave easy questions unanswered at the end. Use the Actual4Dumps mock exam system — its timing function recreates the real pressure, so you can spot pacing gaps during preparation instead of during the exam.
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No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments
Vendor rules change periodically, so before scheduling, confirm the latest requirements on the official Microsoft exam page.
For the Microsoft Troubleshooting Microsoft Exchange Online, Microsoft recommends the following training:
Formal training builds understanding; focused practice builds exam-day performance. Combine either resource above with 107 practice questions from Actual4Dumps and you cover both.
The MS-220 exam — officially the Troubleshooting Microsoft Exchange Online — is Microsoft's certification test for professionals working with its technologies, and passing it awards the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification at the Specialty level. Whether you are a student, an office worker, or a veteran of the field, a vendor-issued credential is one of the few qualifications every employer reads the same way.
Passing requires 700 (scale 1000), and official registration costs $165 USD (varies by region). Budget-wise, remember the fee covers one attempt only — a retake is charged in full again. The prudent sequence is to self-assess first: run timed mocks with 107 practice questions at Actual4Dumps until your scores clear the passing mark with margin, and only then spend on the seat.
The Microsoft Troubleshooting Microsoft Exchange Online syllabus is divided into 5 domains, headlined by Troubleshoot compliance and retention issues (25-30%), Troubleshoot Exchange Online configuration issues (15-20%), and Troubleshoot hybrid and migration issues (10-15%). The complete weighted outline is in the syllabus section above — let it direct your preparation toward the points that matter most.
Yes — a free trial comes before any payment at Actual4Dumps. You can download sample PDF questions of the MS-220 materials at no cost and see clearly how the PC and online versions operate, so the decision is fully informed. After purchase, 365 days of free updates are included, and an expired product's update service renews at a 50% discount from your member zone.
The Microsoft Troubleshooting Microsoft Exchange Online is booked through these official channels:
When scheduling, note that the MS-220 exam is delivered Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023.
A company named
All email sent to the recipient named [email protected] must be recorded in the journaling mailbox. You observe that emails are not being journaled to the journal mailbox.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options m the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

You need to resolve the audit log issue for executive mailboxes. Which license should you assign?
Correct Answer: A 🗳️
A company uses a Microsoft Exchange Server 2019 hybrid environment. A user reports receiving the following error message:
System.Web.Services.Protocols.SoapHeaderException: An error occurred when verifying security for the message You need to troubleshoot the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,C 🗳️
A company has a Microsoft Exchange Server 2019 hybrid environment. The company enables Office 365 Message Encryption (OME) and journaling. You discover that there are encrypted emails in the journaling mailbox. You need to ensure that all journaled emails are decrypted. Which command should you use?
Correct Answer: D 🗳️
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