- Exam Code: STI-884
- Exam Name: SOCA Sales Small & Medium Businesses (SMB)
- Updated: Aug 14, 2026
- Q & A: 130 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Siemens SMB Solutions Portfolio | 30% | - Solution positioning and benefits for SMB - UC applications and collaboration tools - OpenScape Office and OpenScape Voice overview |
| Proposal, Pricing & Closing | 20% | - Pricing models and licensing options - Negotiation and closing techniques - Creating SMB-focused proposals |
| SMB Sales Process & Opportunity Qualification | 25% | - Identifying sales opportunities - Qualifying customer requirements and budget - Value-based selling approach |
| SMB Market & Customer Requirements | 25% | - Business and communication needs of SMB customers - Characteristics of SMB segment - Decision-making process in SMB organizations |
1. Which technology is used in video conferencing?
A) Dual-mode handsets, SIP compatible PBXs, and a VoWLAN ready enterprise-wide WLAN.
B) XCON - Centralized Conferencing Working Group.
C) Digital compression of audio and video streams in real time.
D) IM gateway systems.
2. How does HiPath OpenOffice Entry Edition help improve personal productivity? (Choose three)
A) Quick and easy control of telephony functions from a PC desktop save time.
B) Using the One Number feature, the users can take calls as they come, rather than having to wade through voicemail messages when you get back to your desk.
C) Addition of call charges for inter-site calls, reduces the number of calls and saves time.
D) Dialing from applications at the click of a button rather than keying or miss-keying numbers manually save time and reduce errors.
3. What makes the Siemens Unified Communications solutions unique in the marketplace?
A) They offer cost savings and productivity enhancing benefits.
B) They are proven and mature offerings that operate with your customer's existing IT environment and provide easy growth and expansion.
C) They leverage existing applications such as Microsoft Outlook.
D) They enable employees to remain connected when they are out of office.
4. Which advantages of hybrid systems make them the largest part of the Small and Medium Business (SMB) market? (Choose two)
A) The solutions have additional flexibility of IP telephony.
B) The solutions are rated as the best communication solutions in the industry.
C) The solutions have all the traditional features of voice communication systems.
D) The solutions are easy to deploy and require no maintenance.
5. Which of the following are benefits of open-ended questions? (Choose two)
A) Open-ended questions demonstrate to your prospect that you understand his business.
B) Open-ended questions generate detailed and complete information on a prospect's problem areas.
C) Open-ended questions demonstrate to your prospect that you're interested in learning about their business.
D) Open-ended questions help you develop an initial understanding of your prospect's business issues and problems.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,D | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: C,D |
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