- Exam Code: 50-658
- Exam Name: Service and support
- Updated: Oct 05, 2026
- Q & A: 174 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Novell Support Concepts & Methodology | 25% | - Troubleshooting methodology - Service level agreements and support models - Support resources and knowledge base |
| Topic 2: Network & Connectivity Support | 15% | - IPX/IP communication troubleshooting - Protocol configuration and diagnostics - Client connection issues |
| Topic 3: eDirectory & NDS Support | 20% | - eDirectory health and repair - Partition and replica management - Replication and synchronization issues |
| Topic 4: NetWare Server Troubleshooting | 30% | - Startup and boot issues - File system and volume problems - Memory and performance tuning |
| Topic 5: Advanced Support & Maintenance | 10% | - Patch and update management - Diagnostic tools and utilities - Backup and recovery procedures |
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