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Salesforce Certified Platform Administrator II Sample Questions:

1. An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.
What feature should the administrator use to fulfill this requirement?

A) Schema Builder
B) Classic Encryption
C) Field-Level Security
D) Data Classification

2. Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners.
UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

A) Set up and configure Entitlement Process to design timelines and track issue resolution.
B) Expose the Service Contracts object in the Service Console for an agent to view when working a case.
C) Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
D) Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

3. Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record.
CK also wants a way to forecast based on role hierarchy.
Which three options should an administrator recommend?
Choose 3 answers

A) Enable Territory Forecast.
B) Make a custom field to track the amounts for Territory and Hierarchy Forecast.
C) Have the user select the forecast type listed under the Forecast Type in the Display Settings.
D) Enable Role Hierarchy Forecast.
E) Modify the Territory Forecast to match the Hierarchy Forecast model.

4. An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug Information is missing.
What should the administrator recommend to assist with debugging?

A) Select the Debug Enabled checkbox on platform events,
B) Search the AppExchange to And a tool that assists with debugging.
C) Platform events are unavailable for debugging.
D) Set a debug log on the Automated Process entity.

5. The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

A) Add a service contract to the record.
B) Build a new custom object.
C) Use entitlement management.
D) Turn on Service Cloud.

Solutions: