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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A) Use the Crew Management tool to add Service Resources to the Crew.
B) Edit the Service Appointment and add a neew Service Resource.
C) Create a new ServiceAppointment with a different Crew.
D) Update the Service Crew on the Service Appointment's Work Type.

2. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
B) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
C) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
D) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

3. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Working Hours
B) Service DueDate
C) Service Urgency
D) Customer Entitlement

4. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A) The territory of the resources was not included in the global optimization request.
B) The optimizeruses a scheduling policy different from what is used on the dispatch console.
C) There are no service resources available with the required skill levels.
D) Global optimization doesn't reschedule appointments that have rule violations.

5. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) Most service appointments have the same priority.
B) The Scheduling Policy Used field is blank.
C) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.
D) The scheduling policy is producing too many candidates that qualify for each Service Appointment.

Solutions: