- Exam Code: 1Z0-465
- Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
- Updated: Sep 28, 2026
- Q & A: 80 Questions and Answers
Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465 valid dump
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Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Content creation and publishing - Knowledge base structure - Search optimization and usage |
| Agent Desktop and Service Interaction | - Customer interaction handling - Task and queue management - Incident management |
| Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| RightNow CX Cloud Service Overview | - Service cloud concepts and terminology - Core architecture and components |
| Reporting and Analytics | - Analytics dashboards - Standard reports usage |
| Administration and Configuration | - User management and roles - Workflow and business rules - Site configuration and settings |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
Question #1
You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?
- A. Session Authentication
- B. Object Designer
- C. Custom Object Create
- D. Account Authentication
- E. Custom Object Read
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Question #2
Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?
- A. Add "print" using the Stop word editor and add "print" to the alias file.
- B. Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword
- C. Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
- D. Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Question #3
Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.
- A. The workflow must take the agent to an incident workspace to finish their work.
- B. The workflow must allow the agent to restart the workflow from the ending Initial workspace.
- C. The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.
- D. There must be a single script that all agents see to finish their conversation with the end customer.
Correct Answer: C 🗳️
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Question #4
Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
- A. Remove the irrelevant answers from manually related answers.
- B. Delete the irrelevant answers from Sibling Answers.
- C. Block the irrelevant answers from Learned Links.
- D. Remove the related answers widget from the Customer Portal page.
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Question #5
View the Exhibit.
Your customer has "Gold" level SLAs being applied to organization automatically with an organization rule.
After six months the business decides to reduce the turnaround time for the response.
Instead of responding in 24 hours yours agents need to respond to the end customers within the
business hours.
You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a
24 hours response time.
Which statement is correct?
- A. Your site has been corrupted with "Ghost" SLAs (See Exhibit).
- B. Updating the SLA will not automatically update the organization's SLA.
- C. The SLA reports will need to be modified to use the new SLA.
- D. You have not activated the rules so the updated SLAs are not being applied.
Correct Answer: C 🗳️
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