- Exam Code: MB6-889
- Exam Name: Microsoft Dynamics AX 2012 Service Management
- Updated: Aug 29, 2026
- Q & A: 80 Questions and Answers
Among IT certifications, Microsoft credentials still command genuine respect from employers. The Microsoft Dynamics AX 2012 Service Management exam is your way in, and the 80 practice questions from Actual4Dumps make sure preparation time translates into exam-day points.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics AX 2012 Service Management |
| Exam Number: | MB6-889 |
| Passing Score: | 700 / 1000 |
| Available Languages: | Simplified Chinese, German, French, English, Japanese, Spanish |
| Certificate Validity Period: | Retired; no renewal required |
| Exam Price: | Approx. $165 USD (varies by region) |
| Real Exam Qty: | 40-60 |
| Exam Format: | Multiple Choice, Scenario-Based, Drag-and-Drop |
| Exam Duration: | 120 minutes |
| Related Certifications: | Microsoft Dynamics AX 2012 MCTS Microsoft Dynamics AX 2012 |
| Recommended Training: | Course 80414: Service Management in Microsoft Dynamics AX 2012 |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Proctored online or at authorized Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Microsoft Dynamics AX 2012 |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb6-889.aspx |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Service Subscriptions | 15% | - Process subscription billing and renewals - Set up subscription frameworks - Generate recurring service orders |
| Topic 2: Configure and Manage Service Agreements | 20% | - Set up service agreement parameters - Configure billing and pricing for agreements - Define service tasks and lines - Create and modify service agreements |
| Topic 3: Manage Service Orders | 25% | - Manage service order status and lifecycle - Assign resources and schedule work - Handle parts, labor, and expenses - Create and process service orders |
| Topic 4: Use Service Management Tools and Analysis | 8% | - Integrate with Enterprise Portal - Work with Service Dispatcher workspace - Generate service management reports |
| Topic 5: Implement Service Level Agreements (SLAs) | 20% | - Configure escalation rules - Associate SLAs with agreements and orders - Define SLA parameters and response times - Monitor SLA compliance |
| Topic 6: Handle Repairs and Service Items | 12% | - Manage repair workflows and BOMs - Record repair history and warranties - Register and track service items |
Microsoft Dynamics AX 2012 Service Management is an official certification exam from Microsoft, identified by the exam code MB6-889. Pass it and you hold the Microsoft Certified Technology Specialist (MCTS): Microsoft Dynamics AX 2012 Service Management certification, which sits at the Intermediate / MCTS level. It also feeds into related credentials, including Microsoft Dynamics AX 2012, MCTS Microsoft Dynamics AX 2012. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 40-60 questions within 120 minutes on the Microsoft Dynamics AX 2012 Service Management exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for Microsoft Dynamics AX 2012 Service Management officially runs Approx. $165 USD (varies by region), with 700 / 1000 required to pass. Worth knowing before you book: retakes are billed at the same full Approx. $165 USD (varies by region), so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No mandatory prerequisites; recommended hands-on experience with Microsoft Dynamics AX 2012
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the Microsoft Dynamics AX 2012 Service Management exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Proctored online or at authorized Pearson VUE testing centers.
Microsoft lists the following recommended training for Microsoft Dynamics AX 2012 Service Management candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 80 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the Microsoft Dynamics AX 2012 Service Management questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Microsoft Dynamics AX 2012 Service Management exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Microsoft Dynamics AX 2012 Service Management blueprint spans 6 domains. The ones carrying the most weight include Use Service Management Tools and Analysis (8%), Manage Service Orders (25%), and Manage Service Subscriptions (15%). The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Over 45369+ Satisfied Customers
I have purchased so many Microsoft exams from Actual4Dumps before and all of them are passed with high scores.I have passed, thanks a lot.
MB6-889 exam is important for me. Thanks for MB6-889 exam braindumps helped me. Very thanks!
I just took the exam, and most of the exam questions were from the MB6-889 dumps. I scored fine for a first-timer an 90% in the first try.
Good news here, I passed MB6-889 exam.
Actual4Dumps exam dumps provide us with the best valid study reference. I have passed my MB6-889 exam successfully.Thanks so much.
I am from Indian, the money transfer is so convenient. Besides, MB6-889 passed. I am very happy.
Hope that there are still no changes next month, my friend will have a try.
Best wishes for you!
I finally passed MB6-889 test!!!! I am really so excited now as I have failed twice.
My colleagues and I have bought many Microsoft Dynamics AX 2012 exams from you.
Now I can relax.
I don't believe on-line advertisement before until this MB6-889 study dumps. For i was really busy and no time to prepare for it, so happy to find that i really passed the MB6-889 exam!
I can honestly say that there is practically no problem with the MB6-889 actual dump, I just passed MB6-889 exam last week. I suggest you do the practice more times!
I found this MB6-889 dump is very accurate, because I get 98% score. I'm so proud of me. Thanks for your vaild help!
With Actual4Dumps's help, I just finished my MB6-889 exam. Right, passed it today. Congratulations on my success!
I highly recommend the Actual4Dumps pdf exam guide to all the candidates. It gives detailed knowledge about the original exam. Passed my Microsoft MB6-889 exam recently.
it is unbelievable i passed the MB6-889,so much appreciate.....
Very good dump. It is written pretty well. I passed MB6-889 exam on the first try.
Actual4Dumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
If you prepare for the exams using our Actual4Dumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Actual4Dumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.