Salesforce Lightning Experience Administrative Essentials for New Admins Extended : ADX-201E valid dump

DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.
How should an administrator extend the Opportunity object to meet the teams' different needs?

• A. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
• B. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
• C. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
• D. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.

Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement.
What are three reasons CK should utilize Data Categories when creating articles in Knowledge?
Choose 3 answers

• A. Data Categories provide a way to secure access to the Knowledge base content.
• B. Up to five Data Category groups can be created for segmentation.
• C. Data Categories help organize the Knowledge base content displayed.
• D. Every article is required to have a Data Category for sorting.
• E. A Knowledge article can be tagged to more than one Data Category.

After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis.
how should the administrator acquire this data?

• A. Create a list view of Account History and print using the Printable View action.
• B. Create a report of Accounts and export it to Excel.
• C. Query and export the Account History object using Data Loader.
• D. Use the Data export service in setup.

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

• A. Set up and configure Entitlement Process to design timelines and track issue resolution.
• B. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
• C. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
• D. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions.
What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value.
Choose 2 answers

• A. Set up a restriction rule on the field.
• B. Use a screen flow to ask the question.
• C. Make the field Read Only on the page layout.
• D. Set up a list view for the list of questions.