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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Für welche der folgenden Aufgaben ist ein Prozessverantwortlicher verantwortlich?
1. Dokumentation des Prozesses
2. Prozesskennzahlen (KPIs) definieren
3. Verbesserung des Prozesses
4. Die Mitarbeiter des Versicherungsprozesses führen die erforderlichen Schulungen durch

A) nur 1, 3 und 4
B) nur 1, 2 und 3
C) nur 1, 2 und 4
D) Alle oben genannten

2. Welche Aussage zum Emergency Change Advisory Board (ECAB) ist CORRECT?

A) Das ECAB wird für Notstandsänderungen verwendet, bei denen möglicherweise keine Zeit zum Aufrufen eines vollständigen CAB vorhanden ist
B) Das ECAB berücksichtigt jede Änderungsanforderung mit hoher Priorität
C) Zu den Aufgaben des ECAB gehört die Überprüfung abgeschlossener Notfalländerungen
D) Den Vorsitz im ECAB führt der IT-Direktor

3. Verträge im Zusammenhang mit einem ausgelagerten Rechenzentrum werden von verwaltet?

A) Facility Management
B) IT-Betriebskontrolle
C) Service Desk
D) Technisches Management

4. Welche der folgenden Optionen sollte dem Service Desk zur Verfügung stehen?
1. Bekannte Fehlerdaten
2. Ändern Sie die Zeitpläne
3. Service Knowledge Management System
4. Die Ausgabe von Überwachungstools

A) nur 2,3 und 4
B) nur 1,2 und 3
C) nur 1,2 und 4
D) Alle oben genannten

5. Der Service Catalog Manager ist für die Erstellung und Pflege des Service Catalog verantwortlich. Eine ihrer Aufgaben wäre?

A) Sicherstellen, dass die Informationen im Servicekatalog angemessen geschützt und gesichert sind.
B) Aushandlung und Vereinbarung von Vereinbarungen auf operativer Ebene
C) Aushandlung und Vereinbarung von Service Level Agreements
D) Stellen Sie nur sicher, dass ausreichende technische Ressourcen verfügbar sind.

Solutions: