- Exam Code: ITIL-5-Foundation
- Exam Name: ITIL Foundation (Version 5)
- Updated: Sep 02, 2026
- Q & A: 80 Questions and Answers
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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Exam Price: | From US$690.00 |
| Available Languages: | English, Italian, French, Japanese, Spanish, Polish, German, Portuguese (Brazil), Chinese |
| Passing Score: | 65% (26/40 questions) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL Product (Version 5) ITIL Foundation Bridge (Version 5) ITIL Experience (Version 5) ITIL Transformation (Version 5) ITIL Service (Version 5) ITIL Strategy (Version 5) |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 28% | - General management practices - Service management practices - Technical management practices |
| Topic 2: Key Concepts of Digital Product and Service Management | 18% | - Services, products, utility, warranty, service relationships - Value co-creation, outcomes, costs, risks, experience and sustainability |
| Topic 3: Organizational and Value Stream Management | 17% | - Value stream mapping and management - Product and service lifecycle |
| Topic 4: Four Dimensions of Product and Service Management | 17% | - Information and Technology - Organizations and People - Partners and Suppliers - Value Streams and Processes |
| Topic 5: ITIL Value System | 20% | - Guiding Principles - Governance - Service Value Chain - Continual Improvement |
ITIL Foundation (Version 5) is an official certification exam from PeopleCert, identified by the exam code ITIL-5-Foundation. Pass it and you hold the ITIL Foundation (Version 5) certification, which sits at the Foundation level. It also feeds into related credentials, including ITIL Foundation Bridge (Version 5), ITIL Product (Version 5), ITIL Service (Version 5), ITIL Experience (Version 5), ITIL Strategy (Version 5), ITIL Transformation (Version 5). In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 40 questions within 60 minutes on the ITIL Foundation (Version 5) exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for ITIL Foundation (Version 5) officially runs From US$690.00, with 65% (26/40 questions) required to pass. Worth knowing before you book: retakes are billed at the same full From US$690.00, so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No prerequisites required; entry-level certification
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the ITIL Foundation (Version 5) exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Online remote proctored or authorized test center.
PeopleCert lists the following recommended training for ITIL Foundation (Version 5) candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 80 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the ITIL Foundation (Version 5) questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the ITIL Foundation (Version 5) exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The ITIL Foundation (Version 5) blueprint spans 5 domains. The ones carrying the most weight include Four Dimensions of Product and Service Management (17%), ITIL Management Practices (28%), and Key Concepts of Digital Product and Service Management (18%). The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Question 1
How should an organization apply the ITIL Guiding Principles?
A. By considering the relevance of each principle in each situation
B. By relying on just one or two principles for efficiency
C. Sequentially, according to a fixed order of priority
D. As optional suggestions that can be ignored
Question 2
Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
A. Discover
B. Acquire
C. Build
D. Design
Question 3
Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?
A. Culture
B. Service journey
C. Organization
D. Partnership
Question 4
Which of the following is an example of access to resources ?
A. A user is granted permission to use a cloud-based application
B. A technician performs on-site installation of equipment
C. A supplier delivers new laptops to the customer's office
D. An employee attends a training session delivered by an instructor
Question 5
What is an error ?
A. A reduction in the quality of a service
B. A flaw or vulnerability in a service
C. An event causing critical loss
D. An unplanned interruption to a service
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: B |
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