EXIN ITIL Foundation : ITIL-F valid dump

ITIL-F
  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Sep 27, 2026
  • Q & A: 325 Questions and Answers

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EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
Topic 1: The ITIL Service Lifecycle / Value System- Service lifecycle stages or value chain activities
- Service value system and components
Topic 2: Selected Processes, Functions, and Roles- Roles and responsibilities in service management
- Key ITIL processes and their purpose
Topic 3: Service Management as a Practice- Key concepts and terminology
- Definition of service management
Topic 4: Generic Concepts and Definitions- Models and principles used in ITIL
- Common ITIL definitions
Topic 5: Technology and Architecture Supporting IT Service Management- How technology facilitates ITIL practices
- Overview of tools and technologies

EXIN ITIL Foundation Sample Questions:

Question #1

Which is responsible for the production of the service design package (SDP)?

  • A. Service design
  • B. Design coordination
  • C. Service catalogue management
  • D. Service portfolio management
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  • A. To provide good-quality knowledge and information about services
  • B. To design and develop capabilities for service management
  • C. To plan the resources required to manage a release
  • D. To ensure that a service can be managed and operated in accordance with constraints specified during design
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Which one of the following is the purpose of service level management?

  • A. To ensure that an agreed level of IT service is provided for all current IT services
  • B. To create and populate a service catalogue
  • C. To carry out the service operations activities needed to support current IT services
  • D. To ensure that sufficient capacity is provided to deliver the agreed performance of services
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

What is the primary focus of business capacity management?

  • A. Review of all capacity supplier agreements and underpinning contracts with supplier management
  • B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
  • C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
  • D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Which statement about the known error database (KEDB) is CORRECT?

  • A. It is maintained by problem management andis used by the service desk to help resolve incidents
  • B. It is a part of the configuration management database (CMDB) and contains workarounds
  • C. It is maintained by incident management and contains solutions to be implemented by problem management
  • D. It is maintained by the service desk and updated with the details of each new incident
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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