IBM Application Integration Middleware L1 Support Application Development : C9510-526 valid dump

C9510-526
  • Exam Code: C9510-526
  • Exam Name: IBM Application Integration Middleware L1 Support Application Development
  • Updated: May 31, 2026
  • Q & A: 55 Questions and Answers

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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:

A) the error information down to just the relevant section and remove any confidential information
B) editing out all of the error information, including any confidential information
C) Editingthe error information down to just the relevant section
D) in its entirety


2. Which one of the following functions is provided by the Technical Support organization flashes?

A) List by product. Activity last month. List by Doc ID
B) Advanced Search, List by submitter. Activity last month
C) List by Product Activity last 12 month. Search by submitter
D) Search, List by Product ID, Activity last 12 month


3. A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?

A) Advise the customer that IBM is doing everything possible to resolve their PMRs.
B) Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
C) Advise the customer a Proactive Critical Situation (CritSit) is being opened.
D) Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.


4. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:

A) the customer's support contract
B) the customer contact
C) L2 support
D) L1 support


5. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Search for fixpack and provide link and instruction to customer.
B) Close the PMR as it is out of L1 support scope.
C) Contact L3 to get fixpack.
D) Post thread in developerWorks forum and direct the customer to it.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: C

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