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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are three types of changes in the Changes application? (Choose three.)

A) Standard Change
B) Emergency Change
C) Critical Change
D) Scheduled Change
E) Planned Change
F) Normal Change

2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
B) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
C) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
D) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.

3. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT customer satisfaction.
B) A KPI that measures IT department satisfaction.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that shows the total cost for open incidents and problems.

4. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
B) Impact Assessment; part of IBM SmartCloud Control Desk
C) Impact Analysis; part of IBM SmartCloud Control Desk
D) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager

5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) At least two
B) At least five
C) At least three
D) One is enough

Solutions: