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220-1002 Exam Reference

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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220-1002 Topics: Overview

The CompTIA 220-1002 test covers a variety of topics, such as software troubleshooting, expanded security domain, operational procedures, as well as installation and configuration of different operating systems. So, to succeed in this certification test, you should develop a range of skills, including the following:

• Installation, configuration, as well as maintenance of personal computers, mobile devices, and software for the end-users;
• Provision of suitable customer support.
• Appropriate and safe diagnosis, resolution, and documentation of common hardware and software problems;
• Application of troubleshooting skills;
• Development of a deep understanding of the basics of networking as well as security forensics;
• Assembly of components according to the customer requirements;

Operating Systems

This topic summarizes the skills that you will need to compare and contrast the features of Microsoft Windows versions and popular operating system types and their functions. It also covers the general considerations during OS installation and common upgrade methods, Microsoft command-line tools, Windows control panel utilities, and the basic concepts of installing and configuring applications among the rest. Also, in this domain, you will get to know more about Windows patch management including the one in macOS and Linux, disk utilities, and backups.

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