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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A) Changing infection prevention policies to allow family pets to visit
B) Changing policy to define care tasks to be done by family members in caring for the patient at home
C) Changing visitation hours to a 24-hour/7-day family access policy
D) Changing policy to allow family members to remain directly at the bedside during resuscitation attempts

2. After providing information to a patient or care partner, what can BEST help assess for understanding or adherence?

A) Survey responses
B) Teach-back technique
C) Empathy statement
D) Open-ended questions

3. What measures the dispersion of the data set?

A) Variance
B) Distance
C) Median
D) Mode

4. Which of the following is considered a complaint?

A) A report by a patient of abuse
B) A written letter about neglect by a caregiver
C) An email that requires a formal investigation
D) A comment on a survey that could have been handled by staff

5. Which statement BEST describes experience-based co-design (EBCD)?

A) EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.
B) EBCD should be used for stand-alone projects and not integrated with other organizational work.
C) EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
D) EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.

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