- Exam Code: 920-181
- Exam Name: CallPilot RIS.5.0 Engineering
- Updated: Oct 02, 2026
- Q & A: 59 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Security and Management | 10% | - Access control and user authentication - Performance optimization - System security policies |
| Installation and Commissioning | 25% | - Hardware installation and cabling - Keycode licensing and activation - Software installation and configuration - Pre-installation requirements and planning |
| Maintenance and Troubleshooting | 20% | - Common fault isolation and resolution - System monitoring and diagnostics - Backup and restore procedures - Software updates and upgrades |
| CallPilot RIS.5.0 Overview and Architecture | 20% | - Integration with Communication Server 1000 - System components and hardware platforms - Software architecture and operating system |
| Configuration and Provisioning | 25% | - Integration with PBX and telephony interfaces - System parameters and network settings - Messaging services configuration - User and mailbox setup |
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