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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The HDSC system is not running.
B) The service monitor is not running.
C) The dccserver is not running.
D) The logger is not running.
E) The data pump is not running.

2. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Call support to have the cron file revised.
B) Open Editor, then click on Scheduler.
C) Open Analyst, then click on PC Analysis.
D) Open Analyst, then click on Scheduler.
E) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.

3. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) You configure the Supervisor applications using the Configurator.
B) The Configurator is a configuration utility installed with the Health Manager application.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) The Configurator needs to be started manually, the first time you run Health Manager.

4. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A) netstat
B) getvar
C) vmstat
D) sadc

5. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) data/stat files
B) system configuration files
C) system and calling lists
D) database

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