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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) N specified ports configured in dgswitch.cfg
B) H specified ports configuredindgswitch.cfg
C) OPERATORS in master, cfg
D) PORTSinmaster, cfg
E) MAXHIDSLOTS in master, cfg

2. What should the crontab of a secondary dialer have?

A) pds_maintenance and mts_maintenance
B) pds_maintenance, mts_maintenance and db_mainlenance
C) pds_maintenance and db_rnaintenance
D) pds_maintenance

3. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
B) A value of 0 turns off the feature.
C) This feature should be set to one (1) for UK due to OFCOM regulations.
D) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
E) This feature should be set to four (4) for UK due to OFCOM regulations.

4. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the LDAP service on the primary and secondary dialers.
B) Stop and start the LDAP service on the primary dialer only.
C) Stop and start the mid-tier processes on the primary dialer only.
D) Stop and start the dialer processes on the primary and secondary dialers.

5. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Job
B) Administrative
C) Agent Monthly
D) Agent

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