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Avaya Oceana® Solution Support Sample Questions:

1. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Reboot the AES server and re deploy CSC service.
B) Change the CSC user password in AES server and reboot AES.
C) Redeploy CSC Service and reboot Oceana Cluster 1.
D) Match the correct CSC user password In AES and CSC service.

2. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED workflow requests chat attributes for the Context Id from C Store.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED sends a resource request to WA with chat attributes for a suitable agent.
D) ED sends a resource request to CS with chat attributes for a suitable agent.
E) ED sends a resource request to WA and invites the agent to a chat room.

3. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) ORC
B) Agent Controller
C) Email Manager
D) Omni channel Database

4. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
B) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
C) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
D) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log

5. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Cluster Administration under Backup and Restore Job Status
B) In the System Manager on the Avaya Breeze
C) In the System Manager on the Server Administration under Backup and Restore Job Status
D) In the System Manager on the Server Management

Solutions: