- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
- Updated: Sep 17, 2026
- Q & A: 68 Questions and Answers
Avaya Oceana® Solution Support : 74970X valid dump
PDF Version DemoAbout Avaya 74970XLatest exam Dumps
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Available Languages: | English |
| Related Certifications: | Avaya Oceana Solution Integration Avaya Oceana Solution Design |
| Exam Format: | Scenario-based questions, Multiple Choice |
| Real Exam Qty: | 70 (approx.) |
| Recommended Training: | Avaya official training and certification paths |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: |  |
| Exam Way: | Computer-based exam (online proctored or test center, depending on region) |
| Pre Condition: | Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Maintenance | - Monitoring and troubleshooting
|
| Avaya Oceana Architecture | - Core components and services
|
| Installation and Configuration | - System setup and deployment
|
| Channel and Interaction Management | - Omnichannel handling
|
What You Need to Know About the 74970X Exam
Avaya Oceana® Solution Support is an official certification exam from Avaya, identified by the exam code 74970X. Pass it and you hold the Avaya Oceana® Solution Support certification, which sits at the Professional level. It also feeds into related credentials, including Avaya Oceana Solution Integration, Avaya Oceana Solution Design. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts.
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the Avaya Oceana® Solution Support exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Computer-based exam (online proctored or test center, depending on region).
Avaya lists the following recommended training for Avaya Oceana® Solution Support candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 68 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the Avaya Oceana® Solution Support questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Oceana® Solution Support exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Avaya Oceana® Solution Support blueprint spans 4 domains. The ones carrying the most weight include Avaya Oceana Architecture, Channel and Interaction Management, and Installation and Configuration. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Avaya Oceana® Solution Support Sample Questions:
Question #1
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?
- A. Reboot the AES server and re deploy CSC service.
- B. Change the CSC user password in AES server and reboot AES.
- C. Redeploy CSC Service and reboot Oceana Cluster 1.
- D. Match the correct CSC user password In AES and CSC service.
Correct Answer: D 🗳️
Question #2
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
- A. ED workflow requests chat attributes for the Context Id from C Store.
- B. ED sends a "create new contact" request to OCP snap-in.
- C. ED sends a resource request to WA with chat attributes for a suitable agent.
- D. ED sends a resource request to CS with chat attributes for a suitable agent.
- E. ED sends a resource request to WA and invites the agent to a chat room.
Correct Answer: B,C 🗳️
Question #3
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
- A. ORC
- B. Agent Controller
- C. Email Manager
- D. Omni channel Database
Correct Answer: C 🗳️
Question #4
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
- B. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
- C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
- D. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
Correct Answer: A 🗳️
Question #5
A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?
- A. In the System Manager on the Cluster Administration under Backup and Restore Job Status
- B. In the System Manager on the Avaya Breeze
- C. In the System Manager on the Server Administration under Backup and Restore Job Status
- D. In the System Manager on the Server Management
Correct Answer: C 🗳️
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