- Exam Code: 3309
- Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
- Updated: Sep 07, 2026
- Q & A: 124 Questions and Answers
Avaya Aura® Experience Portal with POM Implementation and Maintenance : 3309 valid dump
PDF Version DemoAbout Avaya 3309Latest exam Dumps
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Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3309 |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Real Exam Qty: | 123–130 |
| Sample Questions: |  |
| Exam Way: | Onsite proctored or registered test center exam |
| Pre Condition: | Experience with Avaya Aura® platform and implementation; completion of associated training courses recommended |
| Official Syllabus URL: | https://support.avaya.com/ |
Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Logs, Reports and Troubleshooting | - Troubleshooting Common Errors and Failures - Viewing and Analyzing Logs |
| Installation and Configuration | - Installing POM on Primary and Auxiliary Servers - Setting up Experience Portal Manager (EPM) |
| Experience Portal and POM Fundamentals | - Overview of Avaya Aura Experience Portal - Proactive Outreach Manager (POM) Architecture and Components |
| Certificates, Security and Integration | - Integration with Avaya Components (e.g., Communication Manager) - Configuring Certificates and Secure Communication |
| Campaigns and Management | - Creating and Managing POM Campaigns - Outcall Settings and License Allocation |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam FAQ: Straight Answers for Candidates
Avaya Aura® Experience Portal with POM Implementation and Maintenance is an official certification exam from Avaya, identified by the exam code 3309. Pass it and you hold the ACIS certification, which sits at the Professional (ACSS) level. It also feeds into related credentials, including Avaya Certified Support Specialist (ACSS). In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 123–130 questions within 120 minutes on the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Experience with Avaya Aura® platform and implementation; completion of associated training courses recommended
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Yes, and we encourage it. Download the free PDF demo of the Avaya Aura® Experience Portal with POM Implementation and Maintenance questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
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The Avaya Aura® Experience Portal with POM Implementation and Maintenance blueprint spans 5 domains. The ones carrying the most weight include Logs, Reports and Troubleshooting, Certificates, Security and Integration, and Installation and Configuration. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
Which two user roles can be used to add, change, or delete the Intelligent Customer
Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A. Administration
B. Web Services
C. Maintenance
D. ICR Administrator
E. Operations
Question 2
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
A. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
B. the SMS and Email Connections
C. the Maximum Outbound Ports
D. the Email Connections and the Maximum Outbound Ports
Question 3
Which statement describes Agent blending?
A. Agent blending is the process of releasing agents from outbound jobs, if they are notneeded for a campaign to which they have been assigned.
B. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
C. Agent blending is the process of acquiring agents when an outbound service level is at risk.
D. Agent blending is the process of acquiring an agent for a job in a campaign.
Question 4
A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?
A. Red Hat Enterprise Linux Server 6.1 (x86_64)
B. Red Hat Enterprise Linux Server 6.0 (x86)
C. Red Hat Enterprise Linux Server 6.0 (x86_64)
D. Red Hat Enterprise Linux Server 6.1 (x86)
Question 5
On the Avaya Aura@ Experience Portal (AAEP) 7.0 system that will perform voice campaigns, which three actions must be taken on the AAEP before installing Avaya Proactive Outreach Manager 3.0 (POM) software? (Choose three.)
A. install a separate application server
B. ensure VoIP ports (H.323 and SIP) are in service
C. install the correct version of Java on the EPM
D. ensure the correct number of telephony and POM licenses
E. install a remote database
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C,D,E |
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