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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)

A) Primary Experience Portal Manager (EPM)
B) Auxiliary EPM
C) Telephony server
D) Application server
E) Media Processing Platform (MPP)

2. Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A) The user has incorrect roles assigned.
B) The new POMDriverApp provided with the POM software was not deployed on the application server.
C) There are no Announcement Port licenses available for the POMDriverApp.
D) A remote database was not configured on the AAEP.

3. A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

A) ICRAdminUKI
B) VPRemoteLogWebService
C) ICRSipUserName
D) VPProductID
E) ICRSipTCPPort

4. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
C) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
D) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign

5. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

A) Re-install the runtimeconfig.war file.
B) Make sure the runtime support files are installed in the correct location.
C) Restart Avaya Aura Experience Portal.
D) Check that the Web License Manager (WebLM) is running. If not start WebLM.

Solutions: