- Exam Code: 3301
- Exam Name: Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
- Updated: Sep 14, 2026
- Q & A: 54 Questions and Answers
Avaya Aura Contact Centre Maintenance & Troubleshooting : 3301 valid dump
PDF Version DemoAbout Avaya 3301Latest exam Dumps
Some people annotate printouts, others drill on a laptop, and plenty review on a phone in line for coffee. The Avaya Aura Contact Centre Maintenance & Troubleshooting package at Actual4Dumps covers all three habits with a printable PDF, a Windows desktop test engine, and a browser-based online engine, each loaded with the same 54 3301 questions.
Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Maintenance & Troubleshooting |
| Exam Number: | 3301 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Related Certifications: | Avaya Aura Contact Center Certification |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Typically delivered via Pearson VUE authorized test centers or online proctored exam, depending on region and availability. |
| Pre Condition: | Basic knowledge of Avaya Aura Contact Center administration and telephony systems is recommended. |
Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance Operations | - System maintenance tasks
|
| Installation and Configuration | - Deployment and setup
|
| Monitoring and Optimization | - Performance monitoring
|
| Avaya Aura Contact Center Architecture | - System components and core architecture
|
| Integration and Connectivity | - External system integration
|
| Troubleshooting | - Diagnosing system issues
|
Frequently Asked Questions: Avaya 3301 Exam
Avaya Aura Contact Centre Maintenance & Troubleshooting is an official certification exam from Avaya, identified by the exam code 3301. Pass it and you hold the ACSS certification. It also feeds into related credentials, including Avaya Aura Contact Center Certification. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Basic knowledge of Avaya Aura Contact Center administration and telephony systems is recommended.
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book.
Yes, and we encourage it. Download the free PDF demo of the Avaya Aura Contact Centre Maintenance & Troubleshooting questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Aura Contact Centre Maintenance & Troubleshooting exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
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The Avaya Aura Contact Centre Maintenance & Troubleshooting blueprint spans 6 domains. The ones carrying the most weight include Avaya Aura Contact Center Architecture, Monitoring and Optimization, and Maintenance Operations. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
Question #1
You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?
- A. Put the Avaya MS in "Maintenance" mode.
- B. Put the Avaya MS in "Standby" mode.
- C. Put the Avaya MS in "Pending Lock" mode.
- D. Put the Avaya MS in "Lock" mode.
Correct Answer: C 🗳️
Question #2
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CONTACTCENTERSRV01
- B. 01CTCTRSRV
- C. CTCTR SRV01
- D. CTSRV01
- E. CONTACTCTRSRV01
Correct Answer: D,E 🗳️
Question #3
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?
- A. Contact Treatment report
- B. Contacts Received by Skillset report
- C. Contacts Details report
- D. Contact Summary report
Correct Answer: D 🗳️
Question #4
In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?
- A. .NET
- B. SIP Gateway Manager
- C. SIP Proxy Server
- D. SIP Computer Telephony Integration (CTI)
- E. SIP Redirect Server
Correct Answer: C 🗳️
Question #5
You want to install the Service Packs on your Avaya Aura Contact Center (AACC) co-resident server which contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs he installed using the Contact Center Patch Manager?
- A. Add the folder containing each patch to the patch directory list in the Contact Center Patch Manager, then click "Scan for Updates" to locate all Service Packs. The selected folders will I scanned, and the new service Packs will be offered for installation.
- B. Browse for the top level folder which contains all folders where Service Pack tiles are located, then click "scan for Updates" to locate all Service Packs. The selected folder and all folders and all folder underneath it will be scanned, and the new Service Packs will be offered for installation.
- C. Copy all Service Pack files to D:\Avaya\ServicePacks, then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for Installation.
- D. Copy all Service Pack files to the folder which was used to install the previous set of Service Packs, then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
Correct Answer: B 🗳️
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