- Exam Code: 6209
- Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
- Updated: Sep 06, 2026
- Q & A: 53 Questions and Answers
Among IT certifications, Avaya credentials still command genuine respect from employers. The Avaya Aura Contact Center CCT and Multimedia Implementation exam is your way in, and the 53 practice questions from Actual4Dumps make sure preparation time translates into exam-day points.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center CCT and Multimedia Implementation Exam |
| Exam Number: | 6209 |
| Available Languages: | English |
| Real Exam Qty: | 53–68 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple choice, Computer-based exam |
| Related Certifications: | ACIS Avaya Aura Contact Center CCT and Multimedia |
| Passing Score: | 69% |
| Certificate Validity Period: | Not publicly specified (typically Avaya professional certifications do not expire or require recertification depending on track) |
| Exam Price: | USD 150 (approx.) |
| Recommended Training: | Avaya Aura Contact Center Multimedia Implementation Training |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Certification Information |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based proctored exam (typically via Pearson VUE) |
| Pre Condition: | Recommended experience with Avaya Aura Contact Center or ACIS-level training (CCT and Multimedia track) |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: Design and Integration | - Network and licensing requirements - System integration with Avaya Aura platform |
| Topic 2: Contact Center Multimedia | - Inbound multimedia contact types (email, IM, web, SMS, etc.) - Outbound campaign management - Routing and prioritization mechanisms |
| Topic 3: Maintenance and Troubleshooting | - Issue resolution and recovery procedures - System diagnostics |
| Topic 4: Application Deployment | - Configuration of multimedia services - Orchestration Designer usage |
| Topic 5: Administration and Reporting | - Real-time monitoring - Historical reporting and analytics |
| Topic 6: Avaya Aura Contact Center Overview | - Deployment models and server types - Contact Center architecture and components |
Avaya Aura Contact Center CCT and Multimedia Implementation is an official certification exam from Avaya, identified by the exam code 6209. Pass it and you hold the Avaya Aura Contact Center CCT and Multimedia Implementation certification, which sits at the Professional level. It also feeds into related credentials, including ACIS Avaya Aura Contact Center CCT and Multimedia. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 53–68 questions within 90 minutes on the Avaya Aura Contact Center CCT and Multimedia Implementation exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for Avaya Aura Contact Center CCT and Multimedia Implementation officially runs USD 150 (approx.), with 69% required to pass. Worth knowing before you book: retakes are billed at the same full USD 150 (approx.), so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
Recommended experience with Avaya Aura Contact Center or ACIS-level training (CCT and Multimedia track)
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the Avaya Aura Contact Center CCT and Multimedia Implementation exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Computer-based proctored exam (typically via Pearson VUE).
Avaya lists the following recommended training for Avaya Aura Contact Center CCT and Multimedia Implementation candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 53 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the Avaya Aura Contact Center CCT and Multimedia Implementation questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Aura Contact Center CCT and Multimedia Implementation exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Avaya Aura Contact Center CCT and Multimedia Implementation blueprint spans 6 domains. The ones carrying the most weight include Application Deployment, Administration and Reporting, and Design and Integration. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?
Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?
A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?
A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customer's network. In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows Domain Controller? (Choose two).
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
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