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NEW QUESTION 135
You are the business analyst for your organization and are trying to determine the best solution for an identified problem. You have determined that you could create a software solution using inhouse resources for
$65,000 and with an ongoing support of $5,600 per month. A vendor offers you a quote that they can create the software for $49,000 with an ongoing support of $6,100 per month.
Which solution should you choose?
- A. Create the software if you'll use the solution longer than 32 months.
- B. Create the software if you'll keep the solution less than 32 months.
- C. Buy from the vendor if you'll keep the solution longer than 32 months.
- D. There is not enough information to determine which solution is financially better.
Answer: A
NEW QUESTION 136
You are the business analyst for your organization. You are working with several IT professionals to determine all of the connected systems in your organization. You are creating a mapping of the servers, workstations, printers, and other connected devices and their purposes for an analysis of how information is input, processed, stored, and output from each system. What business analysis process are you completing?
- A. Data flow diagram
- B. Prototype
- C. Data dictionary and glossary creation
- D. Networking topology mapping
Answer: A
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NEW QUESTION 137
Mark is the business analyst for his organization. Mark and his business analysis team have used the whiteboard to record the documentation as the result of requirements elicitation. What must be done with this information if Mark uses a whiteboard?
- A. The scribe must include the white board information as part of the minutes.
- B. The business analyst must transfer the information to another medium before the whiteboard is erased.
- C. The regulator must approve the writings on the whiteboard.
- D. The business analyst must document the white board information and get all participants' approval of the recording.
Answer: B
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NEW QUESTION 138
An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized.
Which aspect of the organizational structure did the BA fail to consider?
- A. Manager ratios
- B. Informal relationships
- C. Reporting needs
- D. Structural complexity
Answer: C
NEW QUESTION 139
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries.
The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not.
The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile.
This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What technique was the BA using to understand why the promotions were not being viewed?
- A. Data mining
- B. Observation
- C. Use cases and scenarios
- D. Benchmarking and market analysis
Answer: D
NEW QUESTION 140
Which one of the following is an example of a non-negotiable demand by a stakeholder during the requirements prioritization session?
- A. Cost
- B. All requirements are ranked as high
- C. All requirements are prioritized by cost-benefits ratio
- D. Communication
Answer: B
NEW QUESTION 141
You are the business analyst for your organization and are about to conduct requirements elicitation for a process to streamline the customer fulfillment system your organization uses. You need to understand how the people, processes, and technology within the customer fulfillment system operates before you begin the elicitation process. What type of analytical thinking are you participating in this scenario?
- A. Brainstorming
- B. Problem solving
- C. Creative thinking
- D. System thinking
Answer: D
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NEW QUESTION 142
An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.
Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.
A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:
* Total annual premium the customer has with the company (Financial worth)
* Time with the insurance company (Loyalty)
Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:
The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:
If within the first six months, customer retention increased by 5 % and sales increased by 6%, then when will the desired sales and retention goals be achieved assuming the trend continues at the same pace?
- A. Sales - 18 months; Retention - 1 year
- B. Sales - 2 years; Retention - 18 months
- C. Sales - 3 years; Retention - 1 year
- D. Sales - 2.5 years; Retention - 2 years
Answer: C
NEW QUESTION 143
Which of the following document is created first after project is awarded and statement of work is handed over to the project manager?
- A. Project charter
- B. Work breakdown structure (WBS)
- C. WBS dictionary
- D. Project scope statement
Answer: A
NEW QUESTION 144
Bob and Susan are business analysts for their organization. They are examining two materials that could be used in an upcoming project. They are testing the materials and measuring the results of each test to compare the materials to each other. This process will help Bob and Susan determine which material is best for their upcoming project. What type of process are Bob and Susan completing with these materials?
- A. Stress test
- B. Feasibility study
- C. Alternative identification
- D. Benchmarking
Answer: D
Explanation:
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NEW QUESTION 145
What is the term used to describe the cost of the solution after the solution has been implemented in production by a vendor?
- A. Sustainability fees
- B. Total cost of ownership
- C. Lifecycle maintenance fees
- D. Total ownership costing
Answer: B
NEW QUESTION 146
Your organization is using a plan-driven approach to business analysis.
What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?
- A. All communications must be archived and will become part of the organizational process as sets.
- B. All communications must be documented and passed onto the solution's project manager for analysis and to serve as supporting detail.
- C. The communications management plan will dictate what will happen to the business analysis communications.
- D. All formal communication must be destroyed once the project is completed.
Answer: A
NEW QUESTION 147
You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service. What type of requirements elicitation activity is this?
- A. Workshop
- B. Root cause analysis
- C. Focus groups
- D. Stakeholder analysis
Answer: C
Explanation:
Section: Volume A
Explanation/Reference:
NEW QUESTION 148
Which of the following processes measures the maturity level of the security program?
- A. Risk assessment
- B. Risk analysis
- C. Risk mitigation
- D. GAP analysis
Answer: D
NEW QUESTION 149
Which of the following processes is must at the end of each project phase to determine the completeness of the project work and to gain the customer's acceptance to move the project forward?
- A. Scope verification
- B. Phase gate review
- C. Inspection of key results
- D. Quality control
Answer: A
NEW QUESTION 150
A business analyst (BA) conducts a process analysis on the business analysis practices that were used on the previous major implementation. From this the BA identifies and documents that there are three improvement areas which would make the business analysis process more efficient In which business analysis artifact does the BA document these measures of improvement for the next piece of analysis work?
- A. Governance approach
- B. Skills assessment
- C. Performance assessment
- D. Engagement approach
Answer: C
NEW QUESTION 151
You are creating a model that shows how data moves through a system. Each function that modifies the data in any manner is identified, decomposed to smaller levels, and the system is completely described from start to storage. What type of a modeling technique are you using in this scenario?
- A. Functional decomposition
- B. Work decomposition
- C. Organization modeling
- D. Data flow diagramming
Answer: D
Explanation:
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NEW QUESTION 152
What type of interview is the most common as part of requirements elicitation?
- A. Many-to-one
- B. One-to-one
- C. One-to-many
- D. Many-to-many
Answer: B
NEW QUESTION 153
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