Authentic ITIL ITIL-4-Transition Exam Dumps PDF - 2023 Updated
Get Prepared for Your ITIL-4-Transition Exam With Actual 42 Questions
NEW QUESTION 13
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Fast development
- B. Valuable investments
- C. Assured conformance
- D. Resilient operations
Answer: D
NEW QUESTION 14
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
- A. Swarming
- B. Machine learning
- C. Service integration and management
- D. An information model
Answer: A
NEW QUESTION 15
Which value chain activity ensures that products deliver stakeholder expectations for quality?
- A. Plan
- B. Engage
- C. Design and transition
- D. Obtain/build
Answer: C
NEW QUESTION 16
Which is a method for value-driven, data-driven and user-centered service design?
- A. Stakeholder analysis
- B. The MoSCoW method
- C. Balanced scorecard
- D. Design thinking
Answer: D
NEW QUESTION 17
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The IT change manager
- B. The software development manager
- C. The sponsor in the service consumer organization
- D. The other members of the software development team
Answer: D
NEW QUESTION 18
Which is a purpose of the customer journey?
- A. To maximize the co-creation of value from both an outcome and experience perspective
- B. To understand the interactions between the user and the service provider
- C. To understand the service consumer resources required to deliver the service
- D. To maximize the number of contacts with the customer in order to enhance the service
Answer: B
NEW QUESTION 19
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?
- A. Encourage teams to collaborate so they can focus on value for users
- B. Improve the integration of tools to ensure there are no gaps between processes
- C. Use value stream mapping to help understand the end-to-end flow of user support
- D. Review skills and competencies of user support staff to ensure they have the required capability
Answer: C
NEW QUESTION 20
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Engage with stakeholders to ensure that as much detail as possible is included in the policy
- B. Ensure that any identified exceptions are excluded from the policy to improve clarity
- C. Implement the policy to the service desk staff initially before informing other affected support teams
- D. Ensure that all teams involved in incident resolution collaborate in the development of the policy
Answer: D
NEW QUESTION 21
Which describes the value driven approach to service design?
- A. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- B. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- C. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
- D. Designing just enough features to satisfy early customers, and providing feedback for future development
Answer: C
NEW QUESTION 22
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Produce service level reports and an analysis of the cost and risks of service delivery
- B. Work together to identify methods of checking service value and check that value propositions are still valid
- C. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
- D. Perform ad-hoc service reviews and produce reports of service outputs
Answer: C
NEW QUESTION 23
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?
- A. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible
- B. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones
- C. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers
- D. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
Answer: C
NEW QUESTION 24
An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?
- A. Digital transformation
- B. IT transformation
- C. High velocity IT
- D. Digital organization
Answer: A
NEW QUESTION 25
Which is an example of results-based measurement and reporting?
- A. Measuring and reporting the cost of providing a service to customers and users
- B. Measuring and reporting the number of supplier-related interruptions to a service
- C. Measuring and reporting the customer satisfaction with closed incidents
- D. Measuring and reporting the number of hours worked by service desk employees
Answer: C
NEW QUESTION 26
From the perspective of a service provider how does the digital product lifecycle start?
- A. With the exploration of market opportunities
- B. With the offboarding of customers
- C. With the co creation of value
- D. With the onboard mg of customers
Answer: A
NEW QUESTION 27
How should the seven guiding principles be combined when an organization is making a decision?
- A. By using the focus on value' principle and one or two others that are relevant to the specific decision
- B. By reviewing each guiding principle to decide how relevant it is to the specific decision
- C. By using the one or two guiding principles that are most relevant to the specific decision
- D. By using all the guiding principles equally when making any decision
Answer: B
NEW QUESTION 28
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
- A. 2 and 3
- B. 1 and 2
- C. 3 and 4
- D. 1 and 4
Answer: C
NEW QUESTION 29
......
Accurate & Verified New ITIL-4-Transition Answers As Experienced in the Actual Test!: https://www.actual4dumps.com/ITIL-4-Transition-study-material.html
Valid ITIL-4-Transition Test Answers Full-length Practice Certification Exams: https://drive.google.com/open?id=1g9EcZWSyL-fLeinLzEoNCY3SkAoALUwa