- Exam Code: Apple-Device-Support
- Exam Name: Apple Device Support Exam
- Updated: Sep 06, 2026
- Q & A: 218 Questions and Answers
Some people annotate printouts, others drill on a laptop, and plenty review on a phone in line for coffee. The Apple Device Support package at Actual4Dumps covers all three habits with a printable PDF, a Windows desktop test engine, and a browser-based online engine, each loaded with the same 218 Apple-Device-Support questions.
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | Apple-Device-Support |
| Exam Duration: | 120 minutes |
| Related Certifications: | Apple Certified IT Professional |
| Certificate Validity Period: | 3 years |
| Available Languages: | French, German, Japanese, English, Spanish |
| Real Exam Qty: | Approx. 80 |
| Exam Price: | $149 USD |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Passing Score: | 75% |
| Recommended Training: | Apple Device Support Training Course |
| Exam Registration: | Pearson VUE Registration Apple Certification Registration System |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Device Setup and Configuration | 20% | - Manage settings, preferences, and profiles - Configure Apple Account and iCloud services - Set up and activate iPhone, iPad, and Mac |
| Topic 2: Troubleshooting and Diagnostics | 15% | - Identify common hardware and software issues - Use built-in tools: Console, Activity Monitor, Diagnostics - Resolve startup, performance, and crash problems |
| Topic 3: Network and Connectivity | 15% | - Use AirDrop, Continuity, and Handoff features - Troubleshoot network and connectivity problems - Configure Wi-Fi, Bluetooth, and cellular connections |
| Topic 4: Security and Privacy | 15% | - Configure privacy settings and permissions - Protect data and resolve security issues - Implement security features: FileVault, Activation Lock, Find My |
| Topic 5: User and Account Management | 15% | - Create and manage user accounts - Secure accounts with passwords, biometrics, and recovery - Resolve account access and sync issues |
| Topic 6: Software, Apps, and Content Management | 20% | - Update and restore iOS, iPadOS, and macOS - Install, update, and troubleshoot apps - Manage media, files, and storage |
Apple Device Support is an official certification exam from Apple, identified by the exam code Apple-Device-Support. Pass it and you hold the Apple Certified Support Professional certification, which sits at the Associate level. It also feeds into related credentials, including Apple Certified IT Professional. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect Approx. 80 questions within 120 minutes on the Apple Device Support exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for Apple Device Support officially runs $149 USD, with 75% required to pass. Worth knowing before you book: retakes are billed at the same full $149 USD, so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the Apple Device Support exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers.
Apple lists the following recommended training for Apple Device Support candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 218 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the Apple Device Support questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Apple Device Support exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Apple Device Support blueprint spans 6 domains. The ones carrying the most weight include Device Setup and Configuration (20%), Troubleshooting and Diagnostics (15%), and Security and Privacy (15%). The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can't restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?
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Which accessibility feature enlarges text on the screen when you move the pointer over it?
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Files App, what storage format does it support?
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Why doesn't the latest iOS release appear in Settings > General > Software Update on an iPhone?
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How can you enlarge the view on your Mac using an accessibility feature?
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