- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
- Updated: Sep 06, 2026
- Q & A: 121 Questions and Answers
Failing the SDM_2002001040 exam means paying the registration fee all over again. Preparing with the 121 up-to-date practice questions from Actual4Dumps is by far the cheaper route to your Nokia SDM Certification - CARE.
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE Exam |
| Exam Number: | SDM_2002001040 |
| Related Certifications: | Nokia SDM Certification Track |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 3 years |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Real Exam Qty: | 80-120 |
| Exam Duration: | 180 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Recommended Training: | Nokia SDM CARE Official Training |
| Exam Registration: | Nokia Learning Services Registration Pearson VUE Exam Scheduling |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes |
| Official Syllabus URL: | https://learningstore.nokia.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Quality & Performance Monitoring | 20% | - Service improvement methodologies - Service reporting and metrics analysis - Monitoring and measuring service performance - Quality assurance and compliance |
| Topic 2: Service Delivery Operations | 25% | - Service continuity and disaster recovery - Service desk operations and best practices - Incident and service request management - Change and release management processes |
| Topic 3: Team Management & Leadership | 10% | - Leadership for SDM roles - Managing service delivery teams - Team development and motivation - Cross-functional communication |
| Topic 4: Introduction to Service Delivery Management (SDM) | 20% | - Incident and problem resolution fundamentals - Overview of SDM and role in customer support - Service Level Agreements (SLAs) and KPIs - Customer requirements and expectations |
| Topic 5: Customer Relationship Management | 25% | - Building and maintaining customer relationships - Handling complaints and escalations - Communication and engagement strategies - Customer satisfaction measurement and improvement |
The Nokia SDM Certification - CARE is the official Nokia exam that leads to the SDM Certification - CARE certification at the Specialist level. Passing it validates your skills against Nokia standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Nokia SDM Certification Track, so it can serve as a solid step in a broader certification path.
The SDM_2002001040 exam has 80-120 questions in total and must be completed within 180 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 180 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the SDM_2002001040 exam is 70%, and the official registration fee is $125 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 121 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Nokia sets the following requirement for the SDM_2002001040 exam: No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://learningstore.nokia.com/ before you register.
You can register for the Nokia SDM Certification - CARE through the following official channels:
The SDM_2002001040 exam is delivered as Online proctored or onsite at Pearson VUE authorized test centers, so review the technical and check-in requirements for that format when you schedule your appointment.
Nokia recommends the following official training options for the Nokia SDM Certification - CARE:
Official courses build the theory, and pairing them with the 121 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Nokia SDM Certification - CARE, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the SDM_2002001040 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.
The Nokia SDM Certification - CARE is organized into 5 domains. Among the first ones are Introduction to Service Delivery Management (SDM) (20%), Customer Relationship Management (25%), Service Quality & Performance Monitoring (20%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full SDM_2002001040 exam outline above on this page.
Question 1
What is Cost of Goods Sold?
A. Entertainment Costs.
B. The cost of producing Products or Services sold.
C. Marketing Costs.
D. Contract Financing Costs.
Question 2
What is the GIC code for SWM?
A. G7407.
B. G7405.
C. G7409.
D. G7402.
Question 3
Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?
A. Care Renewal Leader.
B. CT Head.
C. Care Program Manager.
D. Care Service Engagement Manager.
Question 4
What is the purpose of the Care Agreement?
A. To define Contract Performance Bonds.
B. To set terms and conditions of Care Services performance.
C. To define penalties in the case of late delivery.
D. To list Customer Network topology.
Question 5
A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?
A. Warranty Extended contract.
B. Warranty Standard contract.
C. Care Agreement.
D. 1st Warranty Standard and the next 4 as Warranty Extended contract.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |
Over 45369+ Satisfied Customers
I am really glad with Actual4Dumps SDM_2002001040 study guide because it helped me to become a certified professional. Actual4Dumps gave me the solution to my trouble, providing to me an pass
I have failed the SDM_2002001040 exam once,and I choose this because the high evaluation, and I hope I can pass the exam successfully.
Actual4Dumps is definetly a key to success.I suggest it to all students who want to excel their scores in SDM_2002001040 exam. Thanks alot for all great!
Passed SDM_2002001040 exam at first shot. I think it's really helpful!
I attended the exam today, and I met most of the questions I practice in the SDM_2002001040 exam dumps.
Just used SDM_2002001040 training material and passed the exam as 95% points. I think it's more than enough to pass.
Valid exam dumps for SDM_2002001040. I studied with these and scored 96% in the SDM_2002001040 certification exam. Actual4Dumps is amazing.
Wonderful SDM_2002001040 exam braindumps! Valid for sure! Don't hesitate, you will pass easily as long as you use it!
Have passed SDM_2002001040 exam months before. I used Actual4Dumps study materials. The study materials are well written and easy to understand. I will go for the 4A0-N01 exam next month. I still choose Actual4Dumps Nokia exam materials to prepare for my exam. Also recommend it to you.
I highly recommend Actual4Dumps for every one who wants to pass the SDM_2002001040 exam. Best practise questions and exam testing software. I achieved 91% marks in the first go. Thanks a lot Actual4Dumps.
I need to implement knowledge into my daily work, so i bought the SDM_2002001040 exam questions and passed it. Now i can do a better job and i also feel confident with my certification. It is kind of like killing two birds with one stone to me.
Good SDM_2002001040 exam practice questions. I use them recently to prepare and pass my SDM_2002001040 exam. Good wok Actual4Dumps!
The breaking news of the moment is that I just passed SDM_2002001040 SDM Certification - CARE exam. My score line showed me the highest level I could achieve and I am passed
Passed today with just a 85%, but a pass is a pass. If not for my general computer knowledge already I do not feel I would have passed. Appreciated!
I failed once with the exam materials from the other website, but passed with your website! Thank you for your excellent SDM_2002001040 exam questions. I am your loyal customer now. I will come back quite soon.
I passed the SDM_2002001040 exam 3 days ago. The SDM_2002001040 practice tests are valid. Big thanks!
I bought the PDF version first then i found that i couldn't use it on my IPAD and MAC OS, then i asked the service, they send me the APP online. I passed the SDM_2002001040 exam today. It is worthy to buy! And i should ask for advices before purchase.
This is a great SDM_2002001040 exam dump and most updated, I passed the SDM_2002001040 exam 2 days ago by the first attempt! Really appreciate it!
This exam dump answers still valid as of today because i just passed SDM_2002001040 2 hours ago
Passed my SDM_2002001040 certification exam today with the help of dumps by Actual4Dumps. I scored 90% marks in the first attempt, highly suggested to all.
Actual4Dumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
If you prepare for the exams using our Actual4Dumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Actual4Dumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.