Microsoft MB2-704 actual dump : Microsoft Dynamics CRM Application

MB2-704
  • Exam Code: MB2-704
  • Exam Name: Microsoft Dynamics CRM Application
  • Updated: Oct 28, 2026
  • Q & A: 89 Questions and Answers

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About Microsoft MB2-704 Exam Questions

Hundreds of questions are hard to memorize by reading alone. The Actual4Dumps PC and online test engines turn the MB2-704 question bank into interactive, exam-like simulations — the smartest way to internalize 89 practice questions for the Microsoft Dynamics CRM Application exam before 2026 test dates fill up.

Microsoft MB2-704 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM Application
Exam Number:MB2-704
Related Certifications:Microsoft Dynamics CRM 2015
Exam Format:Case studies, Drag and drop, Multiple choice
Certificate Validity Period:Retired, no longer valid
Available Languages:Japanese, English
Real Exam Qty:40-60
Passing Score:700 out of 1000
Exam Duration:120 minutes
Exam Price:$165 USD
Recommended Training:Microsoft Official Course 20466: Microsoft Dynamics CRM 2015 Application
Exam Registration:Microsoft Learning
Pearson VUE
Sample Questions:Free Download Latest MB2-704 actual dumps
Exam Way:In-person at authorized test centers; online proctored option previously available
Pre Condition:No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015
Official Syllabus URL:https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx

Microsoft MB2-704 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Core Application Functionality10%- Navigate and customize the interface
  • 1. Configure business rules
    • 2. Work with records and forms
      • 3. Manage security roles and access
        Topic 2: Reporting and Analysis20%- Analyze and report on CRM data
        • 1. Create personal views and charts
          • 2. Use built-in reports and dashboards
            • 3. Export and share data
              Topic 3: Manage Sales Management35%- Manage leads and opportunities
              • 1. Manage sales process stages
                • 2. Work with products and price lists
                  • 3. Create and qualify leads
                    • 4. Convert leads to opportunities
                      Topic 4: Manage Service Management35%- Manage cases and entitlements
                      • 1. Use knowledge base articles
                        • 2. Manage contracts and entitlements
                          • 3. Manage service level agreements
                            • 4. Create and resolve cases

                              Microsoft MB2-704 Exam: Straight Answers to Real Questions

                              There is, and we recommend it. Actual4Dumps posts a free demo of the Microsoft Dynamics CRM Application questions on the product page — download it or leave your email and we will send it over. Buying includes 365 days of free updates; when that year runs out, you can extend the update service at a 50% discount from your member zone.

                              The passing mark for the Microsoft Dynamics CRM Application exam is 700 out of 1000, and one attempt costs $165 USD. Retakes are charged at full price again, so walking in underprepared is an expensive mistake. A practical safeguard: rehearse with Actual4Dumps practice questions until your timed mock scores clear 700 out of 1000 with room to spare, then book the real MB2-704 exam.

                              Delivery format for the exam itself: In-person at authorized test centers; online proctored option previously available. Pick whichever option fits your situation when scheduling.

                              Microsoft structures the Microsoft Dynamics CRM Application exam around 4 domains. The heaviest hitters are Manage Service Management (35% of the exam), Core Application Functionality (10% of the exam), Manage Sales Management (35% of the exam). Start your revision where the weight is, and scroll up to the outline section on this page for the complete topic list.

                              The MB2-704 exam is the official Microsoft assessment that awards the Microsoft Dynamics CRM Application certification — a credential at the Foundational level. Passing it proves vendor-validated skills that employers actively look for. It belongs to a broader track that includes Microsoft Dynamics CRM 2015, making it a solid anchor for further certifications.

                              Delivery first: your MB2-704 product downloads instantly, and a copy reaches your email within one minute of payment. Nothing after 2 hours (spam folder checked)? Contact our online service and we will resolve it at once. Install limits do not exist — use as many computers as you like. On refunds: if you sit the corresponding MB2-704 exam within 60 days of purchase and fail, you qualify for a full refund. File the claim within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; processing completes within 7 days. The guarantee excludes attempts made within 3 days of purchase, downloads never used in an actual exam, free materials, and expired orders, and the candidate name must match the payer name. Rather keep studying? Swap your product for two free exam products of equal value — your original purchase keeps its update service either way.

                              Expect 40-60 questions within 120 minutes on the Microsoft Dynamics CRM Application exam. Divide the two and the pace is unforgiving — there is little slack for second-guessing. Build speed deliberately: run full-length timed sessions in the Actual4Dumps test engine, practice marking hard questions for review, and treat every mock as a dress rehearsal for the real MB2-704 exam.

                              Microsoft points Microsoft Dynamics CRM Application candidates toward these official training resources:

                              Coursework builds understanding; the 89 practice questions for the MB2-704 exam from Actual4Dumps then prove whether that understanding survives a real testing clock.

                              No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015 Because Microsoft can revise these requirements, verify the current rules on the official exam page — https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx — before scheduling your Microsoft Dynamics CRM Application exam.

                              Microsoft Dynamics CRM Application Sample Questions:

                              Question #1

                              Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region.
                              You need to configure Microsoft Dynamics CRM to meet these requirements.
                              What should you do?

                              • A. Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.
                              • B. Create a site for each region, and then link it to each service that is used to perform the warranty work.
                              • C. Create a territory for each region, and then link it to each service that is used to perform the warranty work.
                              • D. Create a territory for each region, a facility/equipment record for each truck, and link each truck to the relevant territory.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).

                              Question #2

                              You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team.
                              You create a competitor record and enter your competitor's strengths and weaknesses.
                              Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.

                              • A. Sales literature
                              • B. Accounts
                              • C. Products
                              • D. Price lists
                              Reveal Solution  Discussion  0

                              Correct Answer: A,C  🗳️

                              Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).

                              Question #3

                              You implement Microsoft Social Listening and connect it to your Microsoft Dynamics CRM organization.
                              In which two locations within Dynamics CRM can you access social insights information? Each correct answer presents a complete solution. Choose two.

                              • A. Advanced find
                              • B. Reports
                              • C. Dashboards
                              • D. Entity forms
                              Reveal Solution  Discussion  0

                              Correct Answer: C,D  🗳️

                              Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).

                              Question #4

                              You have a potential sale with a prospect that you met at a trade show. You enter the prospect as a lead in Microsoft Dynamics CRM.
                              How should you move the lead forward to track the potential sale?

                              • A. Qualify the lead.
                              • B. Enter products into the Lead Form.
                              • C. Close the lead as won.
                              • D. Activate the lead.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).

                              Question #5

                              Your company's support team is handling all inbound requests for support for a new product.
                              You want to configure Microsoft Dynamics CRM so that phone calls and email messages regarding the new product are held until a team member with expertise on the new product is available. The phone calls and email messages need to be assigned in the order in which they were received.
                              Which feature should you use?

                              • A. Queues
                              • B. Service level agreements
                              • C. Resolution activities
                              • D. Scheduling modules
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

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