- Exam Code: MB2-704
- Exam Name: Microsoft Dynamics CRM Application
- Updated: Oct 28, 2026
- Q & A: 89 Questions and Answers
Hundreds of questions are hard to memorize by reading alone. The Actual4Dumps PC and online test engines turn the MB2-704 question bank into interactive, exam-like simulations — the smartest way to internalize 89 practice questions for the Microsoft Dynamics CRM Application exam before 2026 test dates fill up.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM Application |
| Exam Number: | MB2-704 |
| Related Certifications: | Microsoft Dynamics CRM 2015 |
| Exam Format: | Case studies, Drag and drop, Multiple choice |
| Certificate Validity Period: | Retired, no longer valid |
| Available Languages: | Japanese, English |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 out of 1000 |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD |
| Recommended Training: | Microsoft Official Course 20466: Microsoft Dynamics CRM 2015 Application |
| Exam Registration: | Microsoft Learning Pearson VUE |
| Sample Questions: | ![]() |
| Exam Way: | In-person at authorized test centers; online proctored option previously available |
| Pre Condition: | No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015 |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core Application Functionality | 10% | - Navigate and customize the interface
|
| Topic 2: Reporting and Analysis | 20% | - Analyze and report on CRM data
|
| Topic 3: Manage Sales Management | 35% | - Manage leads and opportunities
|
| Topic 4: Manage Service Management | 35% | - Manage cases and entitlements
|
There is, and we recommend it. Actual4Dumps posts a free demo of the Microsoft Dynamics CRM Application questions on the product page — download it or leave your email and we will send it over. Buying includes 365 days of free updates; when that year runs out, you can extend the update service at a 50% discount from your member zone.
The passing mark for the Microsoft Dynamics CRM Application exam is 700 out of 1000, and one attempt costs $165 USD. Retakes are charged at full price again, so walking in underprepared is an expensive mistake. A practical safeguard: rehearse with Actual4Dumps practice questions until your timed mock scores clear 700 out of 1000 with room to spare, then book the real MB2-704 exam.
Registration is handled through Microsoft's official channels:
Delivery format for the exam itself: In-person at authorized test centers; online proctored option previously available. Pick whichever option fits your situation when scheduling.
Microsoft structures the Microsoft Dynamics CRM Application exam around 4 domains. The heaviest hitters are Manage Service Management (35% of the exam), Core Application Functionality (10% of the exam), Manage Sales Management (35% of the exam). Start your revision where the weight is, and scroll up to the outline section on this page for the complete topic list.
The MB2-704 exam is the official Microsoft assessment that awards the Microsoft Dynamics CRM Application certification — a credential at the Foundational level. Passing it proves vendor-validated skills that employers actively look for. It belongs to a broader track that includes Microsoft Dynamics CRM 2015, making it a solid anchor for further certifications.
Delivery first: your MB2-704 product downloads instantly, and a copy reaches your email within one minute of payment. Nothing after 2 hours (spam folder checked)? Contact our online service and we will resolve it at once. Install limits do not exist — use as many computers as you like. On refunds: if you sit the corresponding MB2-704 exam within 60 days of purchase and fail, you qualify for a full refund. File the claim within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; processing completes within 7 days. The guarantee excludes attempts made within 3 days of purchase, downloads never used in an actual exam, free materials, and expired orders, and the candidate name must match the payer name. Rather keep studying? Swap your product for two free exam products of equal value — your original purchase keeps its update service either way.
Expect 40-60 questions within 120 minutes on the Microsoft Dynamics CRM Application exam. Divide the two and the pace is unforgiving — there is little slack for second-guessing. Build speed deliberately: run full-length timed sessions in the Actual4Dumps test engine, practice marking hard questions for review, and treat every mock as a dress rehearsal for the real MB2-704 exam.
Microsoft points Microsoft Dynamics CRM Application candidates toward these official training resources:
Coursework builds understanding; the 89 practice questions for the MB2-704 exam from Actual4Dumps then prove whether that understanding survives a real testing clock.
No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015 Because Microsoft can revise these requirements, verify the current rules on the official exam page — https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx — before scheduling your Microsoft Dynamics CRM Application exam.
Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region.
You need to configure Microsoft Dynamics CRM to meet these requirements.
What should you do?
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team.
You create a competitor record and enter your competitor's strengths and weaknesses.
Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.
Correct Answer: A,C 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
You implement Microsoft Social Listening and connect it to your Microsoft Dynamics CRM organization.
In which two locations within Dynamics CRM can you access social insights information? Each correct answer presents a complete solution. Choose two.
Correct Answer: C,D 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
You have a potential sale with a prospect that you met at a trade show. You enter the prospect as a lead in Microsoft Dynamics CRM.
How should you move the lead forward to track the potential sale?
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Your company's support team is handling all inbound requests for support for a new product.
You want to configure Microsoft Dynamics CRM so that phone calls and email messages regarding the new product are held until a team member with expertise on the new product is available. The phone calls and email messages need to be assigned in the order in which they were received.
Which feature should you use?
Correct Answer: A 🗳️
Viewing page 1 out of 18 pages.
Viewing questions 1-5 out of 89 questions.
Over 45371+ Satisfied Customers
You can pass the MB2-704 exam easily with this MB2-704 exam dump. It is the best exam material i’ve found and i got my certification today. Cheers!
I wanna share with you because i passed the MB2-704 exam last week. Sorry about late comments!
I love Actual4Dumps because when I studies for MB2-704 exam using the products provided, I realized that it was made just for me. The questions and answers for MB2-704 exam are compiled by experts and are very similar to the actual ones on the exam.
I purchased the MB2-704 exam dumps 2 weeks ago and passed. Thank you. I have recommended your dumps to my friends.
MB2-704 questions and answers are sufficient for passing the exam! Gays, just come and buy them.
Passing MB2-704 certification exams has been made easy by Actual4Dumps experts' team. They are highly professional in their approach as they provided me the exact training material to get sit in my MB2-704 exam with confidence and helped me passed
This is a great opportunity for you to pass the MB2-704 exam. With your MB2-704 exam questions, i Felt much confidence before the exam and passed it successfully!
I get raise after passing MB2-704. what a coincidence! This certification is very important for my company.
Passed the MB2-704 exam with almost 90%. Though the scores are not very high but I truly passed. I suggest you study more carefully. Some MB2-704 exam questions are so likely and you should pay more attention on them.
Thank you Actual4Dumps for the practise exam software. It genuinely prepares you so well that you definitely get great marks. I got 91% in the first attempt for the Microsoft MB2-704 exam.
I can declare Actual4Dumps to be the best website available on the internet for certification exams preparations. With the help of MB2-704 exam dumps, I passed exam easily.
Excellent dumps for the MB2-704 certification exam. I studied from other sites but wasn't able to score well.
I passed my MB2-704 exam this noon, bear in mind that there were a few new questions on it, I would say about 2 or 3. But it is enough to pass. I studied PDF and Soft versions, Good luck for you!
Actual4Dumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
If you prepare for the exams using our Actual4Dumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Actual4Dumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.