- Exam Code: MB2-704
- Exam Name: Microsoft Dynamics CRM Application
- Updated: Sep 04, 2026
- Q & A: 89 Questions and Answers
Walking into the MB2-704 exam without ever sitting a timed mock test is an unnecessary risk. The Actual4Dumps test engines recreate real exam conditions for the Microsoft Dynamics CRM Application, so pacing and pressure feel familiar long before the real thing.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM Application |
| Exam Number: | MB2-704 |
| Related Certifications: | Microsoft Dynamics CRM 2015 |
| Exam Format: | Case studies, Drag and drop, Multiple choice |
| Certificate Validity Period: | Retired, no longer valid |
| Available Languages: | Japanese, English |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 out of 1000 |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD |
| Recommended Training: | Microsoft Official Course 20466: Microsoft Dynamics CRM 2015 Application |
| Exam Registration: | Microsoft Learning Pearson VUE |
| Sample Questions: | ![]() |
| Exam Way: | In-person at authorized test centers; online proctored option previously available |
| Pre Condition: | No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015 |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core Application Functionality | 10% | - Navigate and customize the interface
|
| Topic 2: Reporting and Analysis | 20% | - Analyze and report on CRM data
|
| Topic 3: Manage Sales Management | 35% | - Manage leads and opportunities
|
| Topic 4: Manage Service Management | 35% | - Manage cases and entitlements
|
The Microsoft Dynamics CRM Application is the official Microsoft exam that leads to the Microsoft Dynamics CRM Application certification at the Foundational level. Passing it validates your skills against Microsoft standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Microsoft Dynamics CRM 2015, so it can serve as a solid step in a broader certification path.
The MB2-704 exam has 40-60 questions in total and must be completed within 120 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the Actual4Dumps desktop or online test engine under the same 120 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the MB2-704 exam is 700 out of 1000, and the official registration fee is $165 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 89 questions at Actual4Dumps in timed mode is a reliable way to judge when you are truly ready.
Microsoft sets the following requirement for the MB2-704 exam: No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx before you register.
You can register for the Microsoft Dynamics CRM Application through the following official channels:
The MB2-704 exam is delivered as In-person at authorized test centers; online proctored option previously available, so review the technical and check-in requirements for that format when you schedule your appointment.
Microsoft recommends the following official training options for the Microsoft Dynamics CRM Application:
Official courses build the theory, and pairing them with the 89 practice questions from Actual4Dumps turns that knowledge into exam-ready answers.
Yes. Actual4Dumps offers a free PDF demo for the Microsoft Dynamics CRM Application, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.
If you take the MB2-704 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The Microsoft Dynamics CRM Application is organized into 4 domains. Among the first ones are Manage Service Management (35%), Core Application Functionality (10%), Manage Sales Management (35%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full MB2-704 exam outline above on this page.
Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region.
You need to configure Microsoft Dynamics CRM to meet these requirements.
What should you do?
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team.
You create a competitor record and enter your competitor's strengths and weaknesses.
Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
You implement Microsoft Social Listening and connect it to your Microsoft Dynamics CRM organization.
In which two locations within Dynamics CRM can you access social insights information? Each correct answer presents a complete solution. Choose two.
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
You have a potential sale with a prospect that you met at a trade show. You enter the prospect as a lead in Microsoft Dynamics CRM.
How should you move the lead forward to track the potential sale?
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Your company's support team is handling all inbound requests for support for a new product.
You want to configure Microsoft Dynamics CRM so that phone calls and email messages regarding the new product are held until a team member with expertise on the new product is available. The phone calls and email messages need to be assigned in the order in which they were received.
Which feature should you use?
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