- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
- Updated: Oct 11, 2026
- Q & A: 376 Questions and Answers
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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Available Languages: | Japanese, French, German, Portuguese, English, Italian, Chinese, Spanish |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL 4 Foundation |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Sample Questions: | ![]() |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology |
| Understand the activities of the service value chain | - Engage - Plan - Deliver & Support - Design & Transition - Obtain/Build - Improve |
| Know the purpose and key terms of 15 ITIL practices | - Change Control - Information Security Management - Supplier Management - Problem Management - Service Desk - Incident Management - Service Request Management - Service Level Management - IT Asset Management - Deployment Management - Relationship Management - Release Management - Service Configuration Management - Monitoring and Event Management - Continual Improvement |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Progress iteratively with feedback - Keep it simple and practical - Collaborate and promote visibility - Optimize and automate - Focus on value - Start where you are - Think and work holistically |
| Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Understand the purpose and components of the ITIL service value system | - Practices - Service Value Chain - Guiding Principles - Governance - Continual Improvement |
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The official outline divides the ITILFNDv4 exam into weighted domains, including:
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The ITILFNDv4 exam is the official assessment behind the EXIN ITIL 4 Foundation certification from EXIN, and it has earned wide recognition in recent years. Its difficulty is real, which is precisely why the credential carries weight. Candidates who want to prepare with less time and money are best served by efficient, objective-focused material — and by using spare moments consistently rather than waiting for free weeks that never come.
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What type of change is MOST likely to be managed by the 'service request management' practice?
Correct Answer: A 🗳️
What are typically recognized through notifications created by an IT service, CI or monitoring tool?
Correct Answer: D 🗳️
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers. Which guiding principle recommends that the unnecessary work should be eliminated?
Correct Answer: D 🗳️
When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?
Correct Answer: D 🗳️
Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?
Correct Answer: D 🗳️
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