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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What type of change is MOST likely to be managed by the 'service request management' practice?

A) A standard change
B) A normal change
C) An application change
D) An emergency change

2. What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A) Requests
B) Incidents
C) Problems
D) Events

3. Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers. Which guiding principle recommends that the unnecessary work should be eliminated?

A) Start where you are
B) Progress iteratively with feedback
C) Think and work holistically
D) Keep it simple and practical

4. When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

A) Measurable targets
B) Improvement plans
C) Business objectives
D) Assessment results

5. Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

A) Service desk
B) Service request management
C) Incident management
D) Change enablement

Solutions: